Thank you for being part of the Aetna Better HealthSM provider
network. We look forward to working with you to serve HUSKY A, HUSKY B and Charter
Oak members.
For questions about Aetna Better HealthSM covered benefits,
prior authorization requirements and more, please call us toll free at 1-866-742-3120.
Our staff is here to serve you 8 a.m.-5 p.m. Monday through Friday.
HUSKY B Co-pay Changes
The Connecticut Department of Social Services has changed the amounts on co-pays for HUSKY B members.
Effective July 1, 2010, Aetna Better Health members enrolled in HUSKY B are responsible for co-pay amounts as follows:
- PCP preventive office visit: $0
- PCP non-preventive office visit: $10
- Specialist office visit: $10
- ER visit: $0 (this applies to all ER visits)
- Audiology screen: $15
- Vision screen: $15
These new co-pays apply to HUSKY B members, regardless of income band. The applicable co-pay amounts are listed on each member’s newly issued ID card.
If you have questions about the new HUSKY B co-pays, call Aetna Better Health toll free at 1-866-742-3120.
For claims questions, please call us toll-free at 866-716-3356, Monday through Friday,
8 a.m.-5 p.m. Eastern. Our Claims Inquiry/Claims Research (CICR) unit will be glad
to assist you.
Aetna Better HealthSM provider responsibilities include,
but are not limited to, the following:
- Verifying member eligibility on the date of service
- Referring members to participating Aetna Better HealthSM
network providers and facilities
- Abiding by Aetna Better HealthSM policies for
prior authorization
- Prescribing pharmaceuticals from the state of Connecticut’s Preferred Drug List
- Notifying us in advance of any changes in address, phone number, NPI, etc.
- Notifying us in advance of any provider additions or termination
- Notifying us in advance when the provider is or is not accepting new patients
- Not balance billing members
Out-of-network (OON) providers can provide service to Aetna Better Health members
under specific conditions. Click here
to find out more.
For more information about Aetna Better Health, or to join the Aetna Better Health
provider network, please call us toll-free at 1-866-742-3120.