Aetna Better Health participating providers are encouraged to use our secure provider web portal. Here you can verify member eligibility, check the status of prior authorization requests, claims, remits and more.

To learn more about our provider web portal, click here.

All providers must register for the provider web portal prior to use. To register for our provider web portal, click here.

To login to our provider web portal, click here.

Important information for Aetna Better Health providers from the Connecticut Department of Social Services:

Effective December 1, 2009, due to the enactment of a state statute, state medical assistance for non-citizens (Medicaid/HUSKY A for non-citizens, sometimes known as SMANC) was discontinued for most non-citizens. A state Superior Court has recently declared that statute unconstitutional. Accordingly, the Department of Social Services is in the process of reinstating medical benefits for these individuals.

When checking the Eligibility Verification System, if you encounter a denial of services for a HUSKY A/Medicaid client, please ask the individual if his or her benefits were recently discontinued due to his or her non-citizen status. If so, please be assured that eligibility will be restored for that individual within the week, retroactive to December 1, 2009.

If you have any questions, please contact the Department of Social Services, Adult Services, at 860-424-5250.