members

Members

Covered Services

Services covered by Aetna Better Health are listed below. Some limitations and prior authorization requirements may apply. All services must be medically necessary.* If you have questions about covered services, call Member Services at 1-866-212-2851.

Type of Care

Covered Services

Coverage and Benefit Limitations

Abortions

 

Covered benefit when necessary to preserve the woman's life or health or when the pregnancy is the result of rape or incest.

Ambulatory Surgery

  • > Preoperative examinations
  • > Operating and recovery room services
  • > All required drugs and medicines

Covered benefit

Behavioral Health

Mental health services including but not limited to:

  • > Mental health assessment and/or psychological evaluation
  • > Medication management
  • > Community treatment and support including peer specialists or family peer specialist support services
  • > Therapy/counseling

Subacute alcohol and substance abuse treatment, including but not limited to:

  • > Outpatient treatment
  • > Residential treatment
  • > Detoxification
  • > Psychiatric evaluation services
  • > Day treatment

Covered benefit

Chiropractic

Services are limited to the treatment of the spine by manual manipulation.

Covered benefit

Dental

  • > Exams (1 per year for members under age 21; limited to first visit per dentist for members over age 21)
  • > Cleanings (2 per year for members under age 21)
  • > X-rays
  • > Fluoride treatments (1 per year for members under age 21)
  • > Sealants
  • > Fillings
  • > Crowns (caps)
  • > Root canals
  • > Dentures
  • > Extractions (pulling)
  • > "Practice" visits for members to become more comfortable with the dentist's office
  • > Mobile dental services for members in intermediate care facilities and nursing homes

Covered benefit.
Call DentaQuest toll free at
1-800-416-9185 or see dental page for more information.

Dialysis — Outpatient

Covered benefit

Medical Equipment and Supplies

Nondurable medical supplies, including, but not limited to:

  • > Asthma medical supplies such as peak flow meter (not including medicine)
  • Diabetes testing supplies such as glucometer (not including medicine)

Durable medical supplies (DME) including but not limited to:

  • > Wheelchairs
  • > Oxygen supplies
  • > Apnea monitors

Covered benefit

Provider must get authorization for these services.

The member must use a medical supply company or pharmacy that is in our network.

Emergency Room

 

Covered benefit

Emergency Transportation

 

Covered benefit

Eye Care

  • > Routine eye exam (1 per year)
  • > Glasses (1 pair per year)
  • > Medically necessary contacts
  • > Replacement glasses for members ages 19 and 20 as needed. This includes lenses and frames
  • > Replacement lenses for members ages 21 and older, when medically necessary
  • > One replacement pair of glasses each year if the first pair of glasses is lost or broken beyond repair, for members ages 21 and older

Covered benefit.

Call March Vision Care toll free at 1-888-493-4070 or see vision page for more information.

Limitations on exams and glasses:

  • > 1 per year

Family Planning

Including but not limited to:

  • > Provider visit
  • > Birth control and family planning education and counseling
  • > Contraceptives (birth control)
  • > Testing for sexually transmitted diseases and HIV
  • > Sterilization

Covered benefit.

Limitations on sterilization include:

  • > Age 21 or older
  • > Completed consent form

Hearing Care

Includes:

  • > Audiologist services
  • > Hearing screening
  • > Cochlear implants
  • > Hearing aids and repairs

Covered benefit.

Home Health Care

 

Covered benefit

Hospice Services

 

Covered benefit

Hospital - Inpatient

 

Covered benefit

Immunizations (Shots)

 

Covered benefit

Laboratory Services/X-rays

 

Covered benefit

Nurse Midwife Services

 

Covered benefit

Maternity Care

  • > Prenatal care (before birth)
  • > Labor and delivery
  • > Postpartum (after the baby is born)

Covered benefit

Nursing Care

Members under the age of 21 can get medically necessary in-home shift nursing and personal care services provided by a registered nurse (RN), licensed practical nurse (LPN) or Certified Nurses Aide under the direction of a qualified home health agency.

Covered benefit for members ages 19- 20 who are not in the Medically Fragile Technology Dependent (MFTD) waiver.

Home health agency providing the nursing services must be in our network.

Organ Transplant

 

Covered benefit

Orthotics/Prosthetics

 

Covered benefit

PCP visit

 

Covered benefit

Podiatric Services

 

Covered benefit

Provider Office Visits/Preventive Care

Includes:

  • > Periodic well adolescent visits (members 19-20)
  • > Well woman visits
  • > Well man visits

Covered benefit

Rehabilitative Services

Including but not limited to:

  • > Occupational therapy
  • > Physical therapy
  • > Speech and language therapy

Covered benefit

Radiology

 

Covered benefit


*Definition of medically necessary

Aetna Better Health considers a service, supply or medicine to be medically necessary when it meets the descriptions below.

  • > It is appropriate.
  • > It is considered by other health professionals to be good medical practice.
  • > It meets Aetna Better Health's guidelines, policies and procedures.
  • > It is used to diagnose or treat a covered illness or injury.
  • > It is used to prevent an illness.
  • > It is used to help you get well or stay well.

Non-Covered Services

The following services are not covered.

  • Services available without charge.
  • > Services prohibited by state or federal law.
  • > Experimental procedures.
  • > Research-oriented procedure.
  • > Medical examinations required for entrance into adult educational or vocational programs.
  • > Autopsy examinations.
  • > Artificial insemination.
  • > Medical or surgical procedures performed for cosmetic purposes.
  • > Medical or surgical transsexual treatment services.
  • > Diagnostic or therapeutic procedures related to secondary infertility/sterility.
  • > Acupuncture.
  • > Medical care provided by mail or telephone, except for approved telemedicine services. (Note: this does not prohibit the mailing of medically necessary covered items; for example, prescription drugs sent to a patient by a mail-order pharmacy.)
  • > Services provided by terminated or barred providers.
  • > Visits with persons other than a patient, such as family members or long term care facility staff.
  • > Items or services for which medical necessity is not clearly established.
  • > Services provided only, or primarily, for the convenience of patients or their families.
  • > Services from a provider that is NOT in our network (unless approved by Aetna Better Health first).
  • > Cosmetic services or items.
  • > Any service not prior authorized that needs prior authorization.
  • > Services or items given free of charge, or for which charges are not usually made.
  • > Services that are determined to be experimental by the health plan medical director.
  • > Sex change operations and reversal of voluntary sterilization.
  • > Medications and supplies without a prescription.