Welcome to Aetna Better Health!
- How do I contact the Aetna Better Health Kids Member
Services Department?
To contact the Member Services call 1-800-822-2447 (TTY 1-800-628-3323) Monday through Friday 8 a.m. to 5 p.m. If you have trouble hearing, call PA Relay at 7-1-1. They will help connect you with Aetna Better Health Kids.
- What is a Primary Care Practitioner (PCP)?
A Primary Care Practitioner (PCP) is a doctor, nurse or clinic in the Aetna Better Health Kids network that provides your main health care.
- What if I need a specialist?
Your PCP can give you a referral to a specialist in the Aetna Better Health Kids network.
- What if I need medical advice in the middle of
the night or while out of town?
Members should always call their PCP first. Your PCP will tell you what to do.
- Should I go to the emergency room (ER) when my
PCP isn't available?
In a true emergency, call 911 or go to the nearest ER. Emergency care is only when a member believes his or her health is in serious danger. Examples of emergency situations include:
> Severe pain
> Serious injury
> Sudden illness
> Illness that is quickly getting much worse
> Heavy bleeding that doesn't stop, especially if a member is pregnant
- Do I get an ID card?
Yes. Members will get an Aetna Better Health Kids ID card in the mail. It will be printed with the member's name, ID number and Primary Care Practitioner's (PCP) name and phone number.
- What if I lose my ID card?
Call Member Services at 1-800-822-2447 (TTY 1-800-628-3323) Monday through Friday 8 a.m. to 5 p.m. We will send you a new card right away.
- How do providers become part of the Aetna Better
Health Kids provider network?
Please contact our Provider Relations Department for an application.
Aetna Better Health Kids
Attn: Provider Services
2000 Market Street, Suite 850
Philadelphia, PA 19103
Phone number: 1-800-822-2447 (TTY 1-800-628-3323).
- Am I eligible for vision and dental coverage?
Yes. CHIP members receive vision and dental coverage. To find out about vision or dental benefits, call 1-800-822-2447 (TTY 1-800-628-3323) Monday through Friday 8 a.m. to 5 p.m.
- What are post-stabilization services?
Post-stabilization services are non-emergency medical services. Aetna Better Health Kids provides these services after some medical emergencies. It will help to stabilize, improve or fix your condition.
These are covered both in network or out-of-network. You do not need prior approval. For more information, please call 1-800-822-2447 (TTY 1-800-628-3323) Monday through Friday 8 a.m. to 5 p.m.