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Your pharmacy benefits

At Aetna Better Health® of California, we cover a wide variety of prescription and over-the-counter medications to keep you healthy. We’ll even mail your medicine to you, so you can save time and effort.

What medications are covered under my plan?

What medications are covered under my plan?

We cover the medications listed on our formulary at no extra cost to you. You can download our formulary. Or check if your medicine is covered with our online formulary. If your medicine isn’t listed, then you can ask your provider:


  • To prescribe a similar medication that is on the list
  • To get prior authorization from Aetna Better Health of California to cover this medicine

Where can I fill my prescriptions?

Where can I fill my prescriptions?

We keep health care close to home. You can fill your prescriptions at any pharmacy in our network.

Pharmacist explains prescription to patient

Get your prescriptions mailed to you


If you take medicine for an ongoing health condition, you can have it mailed to your home. Aetna Better Health works with CVS Caremark® to give you this service at no extra cost. You can expect each order to be checked for safety. And you can speak with a pharmacist on the phone anytime.


You’ll just need the following information:


  •  Plan member ID card
  •  Mailing address, including ZIP code
  •  Doctor’s first and last name and phone number
  •  A list of your allergies and other health conditions
  •  Your original prescription from your doctor (if you have it)


How to get started


Call the CVS Caremark toll-free number at 1-855-271-6603, (TTY: 711), 24 hours a day, 7 days a week. They will let you know which of your medicines can be filled through the mail service pharmacy. Then they will contact your doctor for prescriptions and mail the medicines directly to you.


Already have a prescription?

Sign up online

Log in to the secure Member Portal. Go to Tasks and then pharmacy services. Click on the CVS link to go to Then choose “start mail service.”

Sign up by mail

If you already have a prescription, you can fill out a mail service order form and send it to:

CVS Caremark
PO Box 2110
Pittsburgh, PA 15230-2110

You can request to have a form mailed to you by calling Member Services at 1-855-772-9076 (TTY: 711).

Specialty medications

Specialty medications

CVS Specialty® pharmacy provides many services, including:


  • Delivery of specialty medications to your home or doctor's office with CVS Caremark
  • Counseling on your medicines and conditions
  • Coordination of care with you and your doctor
  • Option to drop off your prescription and pick up the medicine at any CVS Pharmacy® location
  • Ability to talk to a pharmacist 24 hours a day, 7 days a week

If you have questions or need help with the services listed above, you can call CVS Specialty pharmacy at 1-800-237-2767 (TTY/TDD: 1-800-863-5488).


View specialty drug list

Contact us

If you have any questions or want more information about:

Our formulary

Call Member Services at 1-855-772-9076 (TTY: 711)

Over-the-counter medications

Call Member Services at 1-855-772-9076 (TTY: 711)

CVS Specialty pharmacy

Call 1-800-237-2767 (TTY/TDD: 1-800-863-5488)

Mail-order prescriptions

Call 1-855-271-6603 (TTY: 711) or visit