Some care will require your doctor to get our approval first. This process is called prior authorization or preapproval. It means that Aetna Better Health® of California agrees that the care is necessary for your health. You never need preapproval for emergencies. Even when you are outside of your network.
These are some of the common services that need prior authorization or preapproval:
Follow these steps to get preapproval:
If you would like to file a complaint or make an appeal, you can visit our grievances and appeals page to learn more.
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