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Behavioral health

You deserve to be healthy in body and mind. Your plan covers health for you as a whole person. That includes help with your mental health or substance use. You or your child can go to any behavioral health provider in our network.


Find a provider


Just contact us. We’re here to help.


You can also check out your plan’s member handbook on the member materials and forms page.

Help in a crisis

Help in a crisis

Call 911 or go to the nearest hospital if:


  • You have thoughts of harming yourself or someone else
  • You have an emergency and need help right now

You can use any hospital for emergency care, even if it isn’t in our network. Just show your member ID card.


Behavioral health emergencies: Dial 988


If you have a behavioral health emergency, call 988. This is the new number for the National Suicide Prevention Lifeline. If you have thoughts of harming yourself or someone else, their trained counselors can help you, 24 hours a day, 7 days a week. You also have the option to chat online with a counselor through their Lifeline Chat service.


You can also call us 24 hours a day, 7 days a week. Just call Member Services and choose the crisis option. We’re here to help, and we can link you to the right resources. 


Get the help you need


Talking to a counselor or therapist is a great way to treat behavioral health issues. You should make an appointment if you have feelings or problems like:


  • Sadness that won't go away
  • A sense of hopelessness or helplessness 
  • Loss of interest in things you enjoy 
  • Feeling worthless  
  • Trouble sleeping 
  • Poor appetite or weight loss 
  • Alcohol or drug abuse 
  • Trouble concentrating 
  • Parenting concerns 
  • Irritability

Need help finding a provider? Just contact us. We’re here to help.

Our behavioral health services

Your plan covers many types of behavioral health services. And you don’t need a referral from your primary care provider (PCP). Some services may have certain coverage limits. You can check out a list of services your plan covers. You can also see your member handbook for more details.

Covered services include:


Inpatient/crisis stabilization services

  • Emergency mental health services given in a hospital or crisis stabilization unit

Outpatient services


  • Assessment/evaluation
  • Targeted case management
  • Individual, family and group therapy
  • Psychosocial rehabilitation
  • Psychiatric care
  • Substance use disorder treatment


    • Detoxification
    • Medication-assisted treatment
  • Treatment planning


Expanded benefits


  • Art therapy
  • Equine (horse) therapy
  • Intensive outpatient treatment
  • Pet therapy


You can see the full list of expanded benefits in your member handbook.


"In lieu of” services


There are other behavioral health treatment services we may cover. These are known as "In lieu of" services. You can ask your provider about these options to learn more. 

Covered services include:


Inpatient/crisis stabilization services


  • Emergency mental health services provided in a hospital or crisis stabilization unit




  • Assessment/evaluation
  • Individual, family and group therapy
  • Psychiatric care
  • Substance use disorder treatment
  • Treatment planning


Rewards through Healthy Behaviors


  • Quitting nicotine 

  • Quitting substance use  

Being young and figuring out who you are is an exciting time. It can be challenging too. We know that mental health and suicide are very real problems that need to be talked about. Check out this guidebook for tools and support.

Learn more about mental and behavioral health

Learn to manage stress
Did you know that stress can affect your health? It can be hard to keep up with healthy habits during times of stress.


You can read these articles to learn more about mental and emotional well-being:


Staying mentally healthy in tough times


Understanding depression


Healthy living resources


4 ways to take care of physical and mental well-being during unsettled times


Or learn more about depression from the National Institute of Mental Health.

Substance use disorders happen when people misuse drugs, alcohol or both, repeatedly. Often, substance use is related to mental health.


Learn more about substance use disorders


Alcoholics Anonymous®


Substance Abuse and Mental Health Services Administration (SAMHSA)

Mental health disorders can be serious. They can change a person’s thinking, feelings, mood and daily functioning. And each year, they affect:


  • 1 in 4 adults
  • 1 in 10 children 

Some examples of mental health disorders include:


  • Depression

  • Schizophrenia

  • Bipolar disorder

  • Obsessive-compulsive disorder (OCD)

  • Post-traumatic stress disorder (PTSD)

  • Anxiety

  • Borderline personality disorder

For more info, visit the National Alliance on Mental Illness (NAMI) website.


There, you can learn about the different support programs NAMI offers, including:


  • Peer-to-Peer

    A no-cost course for anyone living with mental illness. Those who join can learn about coping skills and self-care.

  • Family-to-Famil

    A no-cost course for family caregivers of adults living with mental illness. It teaches communication and problem-solving skills to help them deal with the impact on the family.


    An online social community for teens and young adults living with mental illness. It’s a place for them to connect and learn about services.

Our housing assistance pilot program was created to help members in need. It can:


  • Link members to local resources to help them with the housing process
  • Link members to agencies that will prepare them for getting and keeping housing
  • Help members work toward their physical and behavioral health goals

Who can join the program?


Medicaid MMA and Long-Term Care members qualify for the program if they are:


  •  Age 21 and older with:

    • Serious mental illness (SMI)
    • Substance use disorder (SUD) 
    • SMI with co-occurring SUD
  • Homeless or at risk of becoming homeless
  • Living in one of these counties: Seminole, Orange, Osceola, Brevard 


To see if you qualify, call Member Services:


Take a mental health first aid course


Check your local resources for even more behavioral health support. You can learn about everything from quitting nicotine to getting rides to your health visits.

Also of interest: