Aetna Better Health of Florida HomeAetna Better Health® of Florida

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  • Enter provider or facility name or select a specialty
  • Enter ZIP code, city or county

All provider information contained on this website is subject to change. Please confirm with the provider when you call them.

If you are looking for a specific provider and cannot find them online or would like a printed copy of the provider directory mailed to you, call Member Services:

Medicaid Member Services at 1-800-441-5501
Comprehensive Long Term Care Member Services at 1-844-645-7371
Florida Healthy Kids Member Services at 1-844-528-5815

Medicaid, Comprehensive Long Term Care, Florida Healthy Kids – for all Counties:

Use this pharmacy search tool to find a network pharmacy near you.

Medicaid and Comprehensive Long Term Care - please call Member Services at:
Medicaid Member Services at 1-800-441-5501
Comprehensive Long Term Care Member Services at 1-844-645-7371


Florida Healthy Kids members – for dental services, please call the Florida Healthy Kids Corporation at 1-888-540-5437.

For locations, information and appointments please visit:

If you wish to make a standing request to receive all materials in a language other than English or in an alternate format, you can call Aetna Better Health of Florida Member Services:

Medicaid Member Services at 1-800-441-5501
Comprehensive Long Term Care Member Services at 1-844-645-7371
Florida Healthy Kids Member Services at 1-844-528-5815

It’s important to us that you get the care you need when you need it. We set standards for our doctors and other health care professionals to schedule appointments within the following time frames:

Appointment Type

Urgent care

Sick Care

Well-care (routine) visit

Availability Standard

Within one (1) day of the request

Within one (1) week of the request

Within one (1) month of the request

Aetna Better Health of Florida recognizes that certain providers are statewide resources. These providers are important to all managed care plans across the state of Florida. We refer to these providers as essential providers. Statewide essential providers include:

1. Faculty plans of Florida medical schools

2. Regional perinatal intensive care centers

3. Hospitals licensed as specialty children’s hospitals

4. Accredited and integrated systems serving medically complex children (s. 409.975(1)(b), F.S.).


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    Provider search tool

    Are you looking for  pharmacy, vision or behavioral health care providers? Just scroll down to "Find local care."



    You'll need to fill out the provider/facility name OR specialty.


    Enter the provider's first and last name or the name of the facility.


    Find local care

    You can use these links and phone numbers to find in-network providers and pharmacies near you.

    Dental care

    Medicaid MMA: Your dental services are covered by the Statewide Medicaid Managed Care (SMMC) program, not by Aetna Better Health®. You can find dental plan contact info on the SMMC website

    Florida Healthy Kids: Just call the Florida Healthy Kids Corporation at 1-888-540-KIDS (5437) for details about your dental services.

    Vision care

    Search for vision providers under "Find a specialty." Choose "optometrist" for vision exams, glasses or contacts. Choose "ophthalmology" for eye diseases or injuries.

    Find a pediatric therapy provider

    Some examples of pediatric therapy services include:

    • Mental health therapy
    • Physical therapy
    • Occupational therapy
    • Speech therapy

    Clinical Health Services can be contacted at: Flpediatrictherapyinquiries@aetna.com

    Pharmacies

    Find places to get medication

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    Find a lab testing provider

    Quest Diagnostics

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    Links to various Aetna Better Health and non-Aetna Better Health sites are provided for your convenience. Aetna Better Health of Florida is not responsible or liable for non-Aetna Better Health content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.

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    Labcorp

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    Links to various Aetna Better Health and non-Aetna Better Health sites are provided for your convenience. Aetna Better Health of Florida is not responsible or liable for non-Aetna Better Health content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.

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    Provider directory

    You can also check your plan’s provider directory for in-network providers. It includes details like their name, address, phone number and qualifications. Want to know more about a provider? You can check the provider search tool or visit the Health Grades website.

    You're about to leave Aetna Better
    Health of Florida

    Links to various Aetna Better Health and non-Aetna Better Health sites are provided for your convenience. Aetna Better Health of Florida is not responsible or liable for non-Aetna Better Health content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.

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    We update our printed directories (including the digital versions) every month. You can get a copy of the provider directory by mail. Or get the info you need in a different language or format. Just call the Member Services number for your plan to learn more. We can also help you find a provider.

    Find your provider directory

    Provider directories are grouped by region. Each region is made up of different counties. Not sure which region is yours? Look for your county under your plan name.


    Medicaid Managed Medical Assistance (MMA) and Long-Term Care (LTC)


    Region 6: Hardee, Highlands, Hillsborough, Manatee and Polk


    Region 7: Brevard, Orange, Osceola and Seminole


    Region 11: Miami-Dade, Monroe


    Florida Healthy Kids (FHK)


    Regions 1, 2, 3: Alachua, Bay, Bradford, Calhoun, Citrus, Columbia, Dixie, Escambia, Franklin, Gadsden, Gilchrist, Gulf, Hamilton, Hernando, Holmes, Jackson, Jefferson, Lafayette, Lake, Leon, Levy, Liberty, Madison, Marion, Okaloosa, Putnam, Santa Rosa, Sumter, Suwannee, Taylor, Union, Wakulla, Walton, Washington


    Regions 4 & 5: Baker, Clay, Duval, Flagler, Nassau, Saint Johns, Volusia, Pasco, Pinellas


    Regions 6 & 7: Hardee, Highlands, Hillsborough, Manatee, Polk, Brevard, Orange, Osceola, Seminole


    Region 8 & 9: Charlotte, Collier, Desoto, Glades, Hendry, Lee, Sarasota, Indian River, Martin, Okeechobee, Palm Beach, Saint Lucie


    Region 10: Broward


    Region 11: Miami-Dade, Monroe

    Find your directory







    More info

    Health care providers

    Primary care providers, specialists, mental health providers and family planning providers


    Facilities

    Hospitals, federally qualified health centers (FQHCs), rural health clinics (RHCs) and long-term care, skilled nursing and mental health facilities


    Support providers

    Adult day services, assisted living, home-delivered meals, home health agencies and home medical equipment providers

    We understand that some providers are statewide providers. They are key providers to all managed care plans in Florida. They’re known as essential providers. They include:


    • Faculty plans of Florida medical schools
    • Regional perinatal intensive care centers
    • Hospitals licensed as specialty children’s hospitals
    • Accredited and integrated systems serving medically complex children

    You have a right to get the care you need when you need it. So we set time frames for how soon your provider should see you. Here’s how long it should take:


    • Urgent care visit – within a day
    • Sick care visit – within one week
    • Routine wellness visit – within one month

    Questions? Just call Member Services:


    • Medicaid Managed Medical Assistance (MMA): 1-800-441-5501 (TTY: 711)
    • Long-Term Care (LTC): 1-844-645-7371 (TTY: 711)
    • Florida Healthy Kids (FHK): 1-844-528-5815 (TTY: 711)

    We can help you:


    • Find the provider you’re looking for
    • Find a network provider
    • Find a provider outside our service area
    • Make an appointment
    • Make an appointment using three-way call with the provider

    Tell us about incorrect info


    Did you find info about a provider that’s wrong in a directory or inside the search tool? You can help by letting us know. Members: Just call Member Services.


    Providers: Update your info