• Enter provider or facility name or select a specialty
  • Enter ZIP code, city or county

All provider information contained on this website is subject to change. Please confirm with the provider when you call them.

If you are looking for a specific provider and cannot find them online or would like a printed copy of the provider directory mailed to you, call Member Services:

Medicaid Member Services at 1-800-441-5501
Comprehensive Long Term Care Member Services at 1-844-645-7371
Florida Healthy Kids Member Services at 1-844-528-5815

  • Medicaid and Comprehensive Long Term Care:
    • For Miami-Dade and Monroe Counties – Use this pharmacy search tool to find a network pharmacy near you.
    • For all other counties – Use this pharmacy search tool to find a network pharmacy near you.
  • Florida Healthy Kids – Use the pharmacy search tool to find a network pharmacy near you.

Medicaid and Comprehensive Long Term Care - please call Member Services at:
Medicaid Member Services at 1-800-441-5501
Comprehensive Long Term Care Member Services at 1-844-645-7371


Florida Healthy Kids members – for dental services, please call the Florida Healthy Kids Corporation at 1-888-540-5437.

For locations, information and appointments please visit:

If you wish to make a standing request to receive all materials in a language other than English or in an alternate format, you can call Aetna Better Health of Florida Member Services:

Medicaid Member Services at 1-800-441-5501
Comprehensive Long Term Care Member Services at 1-844-645-7371
Florida Healthy Kids Member Services at 1-844-528-5815

It’s important to us that you get the care you need when you need it. We set standards for our doctors and other health care professionals to schedule appointments within the following time frames:

Appointment Type

Urgent care

Sick Care

Well-care (routine) visit

Availability Standard

Within one (1) day of the request

Within one (1) week of the request

Within one (1) month of the request


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