Help after Hurricane Ian

For members

If you’ve been affected by Hurricane Ian and have questions about your benefits, you can call Member Services.

Medicaid MMA: 1-800-441-5501 (TTY: 711), Monday through Friday, 8 AM to 7 PM ET
Florida Healthy Kids: 1-844-528-5815 (TTY: 711), Monday through Friday, 7:30 AM to 7:30 PM ET
Long-Term Care: 1-844-645-7371 (TTY: 711), Monday through Friday, 8 AM to 7 PM ET

If you need help right away, you can call:

24-hour Nurse Line: Just call Member Services and they’ll connect you.
24-hour Crisis Line: Available to all members. Call Member Services and press 1 for the crisis option.

Stress, anxiety and other depression-like symptoms are common reactions after a disaster. The Substance Abuse and Mental Health Services Administration (SAMHSA) created this national hotline for immediate crisis counseling for those experiencing emotional distress due to natural or human-caused disaster. This toll-free, multilingual and confidential crisis support service is available to all residents of the U.S. and its territories. Call to connect with a trained crisis counselor.

Call the SAMHSA Disaster Distress Helpline at 1-800-985-5990. You can call 24 hours a day, 7 days a week.

DCF has opened four Family Resource Support Centers to serve as central hubs for community access to Hurricane Ian resources and support. Each center has DCF staff on site. Staff includes Hope Navigators, behavioral health partners who specialize in disaster recovery response, and public benefit eligibility specialists to help you and your family. DCF will continue to work with local organizations and partners across the state to make more resources available to impacted families.

Find a Family Resource Support Center near you

For providers

We’re here to support the care and services that our community providers are giving to our members in the aftermath of Hurricane Ian. As part of our continued support, we have made temporary flexibilities to the prior authorization process (PA) for all products, effective September 27, 2022, until further notice. You can refer to the Hurricane Ian authorization provider notification (PDF) for more information.

For pharmacy

Aetna Better Health® of Florida is providing 10-day emergency refills of medications to members in areas affected by Hurricane Ian.

For the community

We will continue to help members by donating water, toilet paper, wipes, tissues, feminine hygiene products, soap, hand sanitizer, plastic bags, foam plates, plastic cups, and cleaning wipes.