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Questions?
Just contact us. We’re here to help.
You can also check out your plan’s member handbook on the member materials and forms page.
Help in a crisis
Help in a crisis
Call 911 or go to the nearest hospital if:
- You have thoughts of harming yourself or someone else
- You have an emergency and need help right now
You can use any hospital for emergency care, even if it isn’t in our network. Just show your member ID card.
Behavioral health emergencies: Dial 988
If you have a behavioral health emergency, call 988. This is the new number for the National Suicide Prevention Lifeline. If you have thoughts of harming yourself or someone else, their trained counselors can help you, 24 hours a day, 7 days a week. You also have the option to chat online with a counselor through their Lifeline Chat service.
You can also call us 24 hours a day, 7 days a week. Just call Member Services and choose the crisis option. We’re here to help, and we can link you to the right resources.
- Medicaid Managed Medical Assistance (MMA): 1-800-441-5501 (TTY: 711)
- Florida Healthy Kids:
1-844-528-5815 (TTY: 711) - Long-Term Care: 1-844-645-7371 (TTY: 711)
Get the help you need
Talking to a counselor or therapist is a great way to treat behavioral health issues. You should make an appointment if you have feelings or problems like:
- Sadness that won't go away
- A sense of hopelessness or helplessness
- Loss of interest in things you enjoy
- Feeling worthless
- Trouble sleeping
- Poor appetite or weight loss
- Alcohol or drug abuse
- Trouble concentrating
- Parenting concerns
- Irritability
Need help finding a provider? Just contact us. We’re here to help.
Our behavioral health services
Your plan covers many types of behavioral health services. And you don’t need a referral from your primary care provider (PCP). Some services may have certain coverage limits. You can check out a list of services your plan covers. You can also see your member handbook for more details.
Covered services include:
Inpatient/crisis stabilization services
- Emergency mental health services given in a hospital or crisis stabilization unit
Outpatient services
- Assessment/evaluation
- Targeted case management
- Individual, family and group therapy
- Psychosocial rehabilitation
- Psychiatric care
- Substance use disorder treatment
- Detoxification
- Medication-assisted treatment
- Treatment planning
Expanded benefits
- Art therapy
- Equine (horse) therapy
- Intensive outpatient treatment
- Pet therapy
You can see the full list of expanded benefits in your member handbook.
"In lieu of” services
There are other behavioral health treatment services we may cover. These are known as "In lieu of" services. You can ask your provider about these options to learn more.
Covered services include:
Inpatient/crisis stabilization services
- Emergency mental health services provided in a hospital or crisis stabilization unit
Outpatient
- Assessment/evaluation
- Individual, family and group therapy
- Psychiatric care
- Substance use disorder treatment
- Treatment planning
Rewards through Healthy Behaviors
Quitting nicotine
Quitting substance use
Being young and figuring out who you are is an exciting time. It can be challenging too. We know that mental health and suicide are very real problems that need to be talked about. Check out this guidebook for tools and support.
Learn more about mental and behavioral health
Learn to manage stress
Did you know that stress can affect your health? It can be hard to keep up with healthy habits during times of stress.
You can read these articles to learn more about mental and emotional well-being:
Staying mentally healthy in tough times
4 ways to take care of physical and mental well-being during unsettled times
Or learn more about depression from the National Institute of Mental Health.
Substance use disorders happen when people misuse drugs, alcohol or both, repeatedly. Often, substance use is related to mental health.
Learn more about substance use disorders
Substance Abuse and Mental Health Services Administration (SAMHSA)
Mental health disorders can be serious. They can change a person’s thinking, feelings, mood and daily functioning. And each year, they affect:
- 1 in 4 adults
- 1 in 10 children
Some examples of mental health disorders include:
Depression
Schizophrenia
Bipolar disorder
Obsessive-compulsive disorder (OCD)
Post-traumatic stress disorder (PTSD)
Anxiety
Borderline personality disorder
For more info, visit the National Alliance on Mental Illness (NAMI) website.
There, you can learn about the different support programs NAMI offers, including:
-
A no-cost course for anyone living with mental illness. Those who join can learn about coping skills and self-care.
-
A no-cost course for family caregivers of adults living with mental illness. It teaches communication and problem-solving skills to help them deal with the impact on the family.
-
An online social community for teens and young adults living with mental illness. It’s a place for them to connect and learn about services.
Our housing assistance pilot program was created to help members in need. It can:
- Link members to local resources to help them with the housing process
- Link members to agencies that will prepare them for getting and keeping housing
- Help members work toward their physical and behavioral health goals
Who can join the program?
Medicaid MMA and Long-Term Care members qualify for the program if they are:
- Age 21 and older with:
- Serious mental illness (SMI)
- Substance use disorder (SUD)
- SMI with co-occurring SUD
- Homeless or at risk of becoming homeless
- Living in one of these counties: Seminole, Orange, Osceola, Brevard
To see if you qualify, call Member Services:
Medicaid MMA: 1-800-441-5501 (TTY: 711)
Long-Term Care: 1-844-645-7371 (TTY: 711)
Take a mental health first aid course
Check your local resources for even more behavioral health support. You can learn about everything from quitting nicotine to getting rides to your health visits.