Complaints, Grievances And Appeals

Aetna Better Health of Florida would like to inform you that effective March 1st, 2020 our Provider/Member Grievance and Appeals mailing address will change.

We kindly ask you that you update your records accordingly and to address all future Grievances and Appeals to our new mailing address as followed: 

Provider Grievance & Appeals NEW address

Aetna Better Health of Florida

PO Box 81040

5801 Postal Road

Cleveland, OH 44181

 

Member Grievance & Appeals NEW address

Aetna Better Health of Florida

PO Box 81139

5801 Postal Road

Cleveland, OH 44181 

Aetna Better Health of Florida Claims Adjustment Request & Provider Claim Reconsideration Form 

We appreciate the excellent care you provide to our members. If you have any questions please feel free to contact us: