Complaints, Grievances And Appeals
Aetna Better Health of Florida would like to inform you that effective March 1st, 2020 our Provider/Member Grievance and Appeals mailing address will change.
We kindly ask you that you update your records accordingly and to address all future Grievances and Appeals to our new mailing address as followed:
Provider Grievance & Appeals NEW address
Aetna Better Health of Florida
PO Box 81040
5801 Postal Road
Cleveland, OH 44181
Member Grievance & Appeals NEW address
Aetna Better Health of Florida
PO Box 81139
5801 Postal Road
Cleveland, OH 44181
Aetna Better Health of Florida Claims Adjustment Request & Provider Claim Reconsideration Form
We appreciate the excellent care you provide to our members. If you have any questions please feel free to contact us:
- Provider Relations telephone line: 1-844-528-5815
- Provider Relations email: FLMedicaidProviderRelations@Aetna.com
- Appeals and Grievances email: FLAppealsandGrievances@Aetna.com