Document Library

For your convenience, Aetna Better Health of Florida has compiled the most frequently used documents in one location. This collection of files and forms is available to you from our health plans.  Here you will find provider manuals, formularies, pre-certification requirements, and other supporting documentation to help you provide superior service to our members.  If you wish, you may view, print, or store these files below for your future reference.

Share facts about COVID-19

Stop the spread of germs

What you need to know English | Spanish

Symptoms of coronavirus disease 2019 - English | Spanish

What to do if you are sick with COVID-19 - English | Spanish


Early Intervention Services (EIS) Webinar Presentation

Early Intervention Services (EIS) Guide

Effective 04/01/2020, Aetna Better Health of Florida will implement changes on the way that Early Intervention Services (EIS) Therapy claims are billed. TL Modifier will be required in order to ensure that claims are paying with the correct reimbursement fee when billing Physical Therapy (PT), Occupational Therapy (OT) and Speech-Language Therapy (ST) Treatment and Assistance claims.

Please review the table below for details about the codes that require the TL Modifier when billing Aetna Better Health of Florida.

Prior Authorization for these services will NOT be required if claims are submitted with the TL modifier for EIS members.