As a member of this plan, you have many rights that you can count on. These include your right:
You have the right to choose the health plan that is best for you and to:
You have the right to play an active part in your health care. This includes:
You have the right to make a complaint or file an appeal and to get a timely response. This includes the right to:
You have the right to health care that does not have any barriers. This includes:
You have the right to not be restrained or isolated when it is for someone else’s convenience, or is meant to force you to do something you do not want to do, or is to punish you.
As an Aetna Better Health of Illinois member, you are responsible for:
Treating your doctor and the office staff with courtesy and respect.
Carrying your Aetna Better Health ID card with you when you go to your doctor appointments and to the pharmacy to pick up your prescriptions.
Keeping your appointments and be on time for them.
If you cannot keep your appointments cancel them in advance.
Following the instructions and treatment plan you get from your doctor.
Telling Aetna Better Health and your caseworker if your address or phone number changes.
Reading your member handbook so you know what services are covered and if there are any special rules.
You must follow the health plan’s and Medicaid’s rules and policies. That includes the responsibility to:
You must share information about your health with your PCP and learn about service and treatment options. That means you have to:
You must be involved in decisions about your service and treatment options, make personal choices, and take action to keep yourself healthy. That includes the responsibility to:
If you think you have been treated unfairly or discriminated against, call the U.S. Department of Health and Human Services (HHS) toll-free at 1-800-368-1019. Or you can visit HHS.gov/ocr, the HHS Office of Civil Rights website.
Aetna Better Health of Illinois is not responsible or liable for content, accuracy or privacy practices of linked sites or for products or services described on these sites. If you did not intend to leave our site, click or tap the "x" in the upper right-hand corner.
This link will take you to the main Aetna® Medicaid website (AetnaBetterHealth.com). Aetna Better Health of Illinois is not responsible or liable for this specific content.
This link will take you to the Aetna Better Health® of Illinois provider website. It contains information for health care professionals. If you don't want to leave the member site, click or tap the "x" in the upper right-hand corner.
This link will take you to the Aetna Better Health® of Illinois vendor website. It contains information for our vendors. If you don't want to leave the member site, click or tap the "x" in the upper right-hand corner.