As of 01/19/2021

  • Payer Spaces ​
  • Claim Submission Link (Change HealthCare) ​
  • Contact Us messaging  ​
  • Claim status inquiry  ​
  • Appeals and Grievances ​
  • Grievance submission  ​
  • Appeal submission  ​
  • Grievance and appeals status  ​

01/22/2021 release

  • ​Panel Roster – Panel Lookup​
  • Reports ​
  • PDM/ProReports  (Provider Deliverables Manager)​
  • Ambient (Business Intelligence Reporting)  ​  

Future Functionality Releases

Q1 2021

  • ​Prior Authorization – Submission and Status Lookup

Q2 2021

  • Eligibility and Benefits​

Q3 2021

  • Remit PDF​
  • Enhanced Panel Roster​
  • Enhanced G&A Tool​


  • If you are already registered in Availity, you will simply select Aetna Better Health from your list of payers to begin accessing the portal and all of the above features. (Mention Logging into Availity)

Click here to register

  • For registration assistance, please call Availity Client Services at 1-800-282-4548 between the hours of 8:00 am and 8:00 pm Eastern, Monday-Friday (excluding holidays) 

For access to the following features, you will need to use the Medicaid Web Portal until further notice.

  • Panel Roster
  • Remit PDF
  • Enhanced G&A Tool
  • Claim Resubmission/Dispute process

Secure Provider Web Portal - Log in

Provider Portal Registration Form

My Care / Member Care Information portal

Instantly connect to your patients and their care teams with Member Care Information. This secure, online portal gives Aetna Better Health Premier Plan MMAI primary care providers advanced tools to assist with patient care. You get access to:

  • A real-time listing of your patients
  • Patients’ clinical profiles
  • Gaps in care for patients
  • Information on your practice

My Care/Member Care (members/providers)

To have access to your patients’ records on Member Care Information, each patient needs to complete a member authorization form (English / Spanish). Once registered, patients also have their own personal care portal, called My Care Information.

  • Register for Member Care (providers)
  • Log in for Member Care (providers)

For more information, contact Provider Services at 1-866-600-2139.