Aetna Better Health of Kansas

COVID-19 Member Letter

KDHE COVID-19 Resource Center

Our focus is on helping you be healthy. Anytime you have questions, just call our Member Services department. We’re here 24 hours a day, 7 days a week at 1-855-221-5656, (TTY: 711).  

You can also contact Member Services through our Aetna Better Health mobile app or through the secure member portal. 

Member Services can help you:

• Choose or change a Primary Care Provider (PCP)
• Learn about your covered services
• Work together with your PCP to keep you well
• Know your rights and responsibilities as an Aetna Better Health of Kansas member
• Learn about services in your area and get help when you need it
• Solve any questions or problems you may have with your care
• Find your PCP’s office locations and office hours and make appointments
• Understand our fraud and abuse policies and report any fraud and abuse you find

Join our Advisory Committee and be a voice in your community

We value your ideas and suggestions to change and improve our service to you. Do you have an idea you’d like to share with us? If so, we invite you to call Member Services anytime at 1-855-221-5656, (TTY: 711).

Your ideas could be helpful to all our members. We have a group made up of our members and their caregivers, who share the same goals as you. This group is our Member Advisory Committee (MAC). They meet quarterly to review member materials and member feedback, as well as look at changes and new programs. They let us know how we can improve our services.

We’re always looking for members to help us find better ways to do things. You’re welcome to join our Member Advisory Committee.

If you’re interested in joining, call our Member Services at 1-855-221-5656, (TTY: 711).

Multi-language interpreter services
English: To access language services at no cost to you, call 1-855-221-5656.
Spanish: Para acceder a los servicios lingüísticos sin costo alguno, llame al 1-855-221-5656.
Vietnamese: Để truy cập các dịch vụ ngôn ngữ miễn phí cho bạn, hãy gọi 1-855-221-5656.

Transition of Care period ends 3/31/20
Aetna Better Health extended the Transition of Care period to 3/31/20 so members could keep the same providers they had before enrolling with us. If your provider is not yet in our network, your services may no longer be authorized beginning on 4/01/20. If you have a case manager, you can call them to discuss your services. Call member services if you are not sure if your provider is in our network or if you need help finding a provider.