For Providers
Together, we can improve health care quality
Provider Portal Notice : We are aware that payment remits are not populating on the secure provider portal. IT is assessing the issue and are working on a resolution. We do not have an ETA on a fix at this time but will have it up and running as soon as we can.
At Aetna Better Health of Kansas, we value our provider partners. We want to work with you to provide timely, safe and effective health care to our members. We are committed to making sure our providers receive the best and most recent information, along with the technology, tools, and resources necessary to ensure their success in providing care to our members.
Good communication among our providers and our plan administrators is key to the delivery of quality health care services to our members. Please don’t hesitate to contact us any time with any questions you have.
On this site, however, you’ll also find:
- Information about clinical practices
- The forms and resources you need
- The latest provider news and notices
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Provider Advisory Committee
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We invite our providers to join our provider advisory committee. Our committee meets quarterly. The committee consists of providers who serve Medicaid beneficiaries, other populations, and members with special needs.
We value your input. Your recommendations can help us improve our policies, operations, and quality management activities. If you are interested in joining the provider advisory committee, please contact Provider Experience at 1-855-221-5656.
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Provider Experience Department
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We're here to help. Our representatives are ready to respond to your questions in all areas including but not limited to:
- Claims
- Benefits
- Authorizations
- Eligibility
- Forms & Provider Materials
- Secure Web Portal Requests
Contact our Provider Experience Department at 1-855-221-5656 for more information.
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Contact Your Provider Experience Representative
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Provider Liaison Contact Map
Home and Community Based Services
Hospital, Physician and Ancillary Providers
Urgent Questions, please contact Provider Experience at
1-855-221-5656 or Providerexperience_KS@aetna.com
View our Provider Manual.
Multi-language interpreter services
English: To access language services at no cost to you, call 1-855-221-5656.
Spanish: Para acceder a los servicios lingüísticos sin costo alguno, llame al 1-855-221-5656.
Vietnamese: Để truy cập các dịch vụ ngôn ngữ miễn phí cho bạn, hãy gọi 1-855-221-5656.