For Providers

Together, we can improve health care quality

At Aetna Better Health of Kansas, we value our provider partners. We want to work with you to provide timely, safe and effective health care to our members. We are committed to making sure our providers receive the best and most recent information, along with the technology, tools, and resources necessary to ensure their success in providing care to our members.

Good communication among our providers and our plan administrators is key to the delivery of quality health care services to our members. Please don’t hesitate to contact us any time with any questions you have.

On this site, however, you’ll also find:

  • Information about clinical practices
  • The forms and resources you need
  • The latest provider news and notices

We invite our providers to join our provider advisory committees. Our committees meet quarterly, and consists of providers who serve Medicaid beneficiaries. We value your input, and your recommendations and participation can help us to improve our policies, operations, and our quality management activities. If you are interested in joining our advisory committees, please contact our Senior Managers of Provider Relations listed below for more information.


Emily Lloyd

Angela Cummings

We're here to help. Our representatives are ready to respond to your questions in all areas including but not limited to:

  • Claims
  • Benefits
  • Authorizations
  • Eligibility
  • Forms & Provider Materials
  • Secure Web Portal Requests

Contact our Provider Experience Department at 1-855-221-5656 for more information.

Get your COVID-19 vaccine and receive a $25 gift card

Aetna Better Health of Kansas members ages 12 and older who are fully vaccinated for COVID-19 can receive a $25 gift card. Fully vaccinated means members who have received both shots of the Pfizer or Moderna vaccine or one shot of the Johnson & Johnson vaccine.

COVID-19 Vaccine video


Ready to Sign Up?

Getting the COVID-19 vaccine will help members return to the people and things they know and love.

We want them to schedule an appointment today by visiting the CVS Scheduler via the Aetna COVID-19 resource center.

This tool allows members to find an appointment close to them and schedule both doses. By using the scheduler tool, members will get scheduling reminders automatically. These reminders go out 3 days before the appointment and the day before the appointment.

Need some help?

You can call Member Service at 1-855-221-5656 (TTY: 711) to get help scheduling an appointment or finding a vaccine site. We can also help members get a ride to their COVID-19 vaccine appointments.

What members should know about getting the vaccine

  • There may be side effects after vaccination. These are normal and should go away in a few days.
  • It typically takes two weeks after vaccination for the body to build protection against the virus that causes COVID-19. Those who received the vaccine are not fully vaccinated until 2 weeks after the 2nd dose of a two-dose vaccine or 2 weeks after a one-dose vaccine.
  • People who have been fully vaccinated can start to do some things that they had stopped doing because of the pandemic.

For more information about the vaccine, visit:

View our Provider Manual.

Multi-language interpreter services
English: To access language services at no cost to you, call 1-855-221-5656.
Spanish: Para acceder a los servicios lingüísticos sin costo alguno, llame al 1-855-221-5656.
Vietnamese: Để truy cập các dịch vụ ngôn ngữ miễn phí cho bạn, hãy gọi 1-855-221-5656.