For Providers

Aetna Better Health of Kansas providers should be aware that PERM (Payment Error Rate Measurement) Audit Review Year (RY) 22 Audit and Kansas Single State Audit RY 20 has kicked off and that providers need to be prepared, if called upon, to provide timely medical records beginning in late fourth quarter 2020 through RY 2021. If you have more questions, please click here.

Together, we can improve health care quality

At Aetna Better Health of Kansas, we value our provider partners. We want to work with you to provide timely, safe and effective health care to our members. We are committed to making sure our providers receive the best and most recent information, along with the technology, tools, and resources necessary to ensure their success in providing care to our members.

Good communication among our providers and our plan administrators is key to the delivery of quality health care services to our members. Please don’t hesitate to contact us any time with any questions you have.

On this site, however, you’ll also find:

  • Information about clinical practices
  • The forms and resources you need
  • The latest provider news and notices

Aetna Executive Webinars Announcement New Dates

To register for and get more information on the October Provider Town Hall, click here

January 12, 2021 9 AM – 10 AM

February 9, 2021 9 AM – 10 AM

March 9, 2021 9 AM – 10 AM

April 13, 2021 9 AM – 10 AM

May 11, 2021 9 AM – 10 AM

June 8, 2021 9 AM – 10 AM

July 13, 2021 9 AM – 10 AM

August 10, 2021 9 AM - 10 AM

Sept. 14, 2021 9 AM - 10 AM

October 12, 2021 9 AM - 10 AM

Nov. 9, 2021 9 AM - 10 AM

Dec. 7, 2021 9 AM - 10 AM

MCO Joint Provider Bulletin - Extraordinary Funding

We invite our providers to join our provider advisory committee. Our committee meets quarterly. The committee consists of providers who serve Medicaid beneficiaries, other populations, and members with special needs.

We value your input. Your recommendations can help us improve our policies, operations, and quality management activities. If you are interested in joining the provider advisory committee, please contact Provider Experience at 1-855-221-5656.

We're here to help. Our representatives are ready to respond to your questions in all areas including but not limited to:

  • Claims
  • Benefits
  • Authorizations
  • Eligibility
  • Forms & Provider Materials
  • Secure Web Portal Requests

Contact our Provider Experience Department at 1-855-221-5656 for more information.

View our Provider Manual.

Multi-language interpreter services
English: To access language services at no cost to you, call 1-855-221-5656.
Spanish: Para acceder a los servicios lingüísticos sin costo alguno, llame al 1-855-221-5656.
Vietnamese: Để truy cập các dịch vụ ngôn ngữ miễn phí cho bạn, hãy gọi 1-855-221-5656.