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Aetna complies with applicable federal civil rights laws and doesn’t discriminate on the basis of:
We also don’t exclude people or treat them differently because of:
Aetna provides free aids and services to people with disabilities to communicate with us, such as:
Qualified sign language interpreters
Written info in other formats (large print, audio, accessible electronic formats)
We also provide free language services to people whose primary language is not English, such as:
Written info in other languages
Call the number on your member ID card or 1-800-385-4104 (TTY: 711) if you need:
A qualified interpreter
Written info in other formats
You can file a grievance if you believe we’ve:
Failed to provide these services
Discriminated in another way
Just contact the Civil Rights Coordinator:
In person or by mail
Civil Rights Coordinator
4500 E. Cotton Center Blvd.
Phoenix, AZ 85040
1-888-234-7358 (TTY: 711)
Need help filing a grievance? Our Civil Rights Coordinator can help.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services Office for Civil Rights:
Office for Civil Rights Complaint Portal
U.S. Department of Health and Human Services
200 Independence Ave., SW, Room 509F, HHH Building
Washington, DC 20201
You can also get complaint forms.