Skip to main content

Non-discrimination notice

Aetna complies with applicable federal civil rights laws and doesn’t discriminate on the basis of:

 

  • Race

  • Color

  • National origin

  • Age

  • Disability

  • Sex

 

We also don’t exclude people or treat them differently because of:

 

  • Race

  • Color

  • National origin

  • Age

  • Disability

  • Sex

 

Aetna provides free aids and services to people with disabilities to communicate with us, such as:

 

  • Qualified sign language interpreters

  • Written info in other formats (large print, audio, accessible electronic formats) 

 

We also provide free language services to people whose primary language is not English, such as:

 

  • Qualified interpreters 

  • Written info in other languages

 

Call the number on your member ID card or 1-800-385-4104 (TTY: 711) if you need:

  • A qualified interpreter

  • Written info in other formats

  • Translation 

 

You can file a grievance if you believe we’ve:

 

  • Failed to provide these services 

  • Discriminated in another way

 

Just contact the Civil Rights Coordinator:

 

In person or by mail

 

Civil Rights Coordinator

4500 E. Cotton Center Blvd.

Phoenix, AZ 85040

 

By phone

 

1-888-234-7358 (TTY: 711)

 

By email

 

MedicaidCRCoordinator@Aetna.com

 

Need help filing a grievance? Our Civil Rights Coordinator can help.

 

You can also file a civil rights complaint with the U.S. Department of Health and Human Services Office for Civil Rights:

 

Online

Office for Civil Rights Complaint Portal 

 

By mail

U.S. Department of Health and Human Services
200 Independence Ave., SW, Room 509F, HHH Building
Washington, DC 20201

 

By phone

1-800-368-1019 (TDD: 1-800-537-7697)  

You can also get complaint forms.