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Non-discrimination notice

Aetna complies with applicable federal civil rights laws and doesn’t discriminate on the basis of:


  • Race

  • Color

  • National origin

  • Age

  • Disability

  • Sex


We also don’t exclude people or treat them differently because of:


  • Race

  • Color

  • National origin

  • Age

  • Disability

  • Sex


Aetna provides free aids and services to people with disabilities to communicate with us, such as:


  • Qualified sign language interpreters

  • Written info in other formats (large print, audio, accessible electronic formats) 


We also provide free language services to people whose primary language is not English, such as:


  • Qualified interpreters 

  • Written info in other languages


Call the number on your member ID card or 1-800-385-4104 (TTY: 711) if you need:

  • A qualified interpreter

  • Written info in other formats

  • Translation 


You can file a grievance if you believe we’ve:


  • Failed to provide these services 

  • Discriminated in another way


Just contact the Civil Rights Coordinator:


By Mail


Civil Rights Coordinator

PO Box 818001

Cleveland, OH 44181-8001


By phone


1-888-234-7358 (TTY: 711)


By email


Need help filing a grievance? Our Civil Rights Coordinator can help.


You can also file a civil rights complaint with the U.S. Department of Health and Human Services Office for Civil Rights:



Office for Civil Rights Complaint Portal 


By mail

U.S. Department of Health and Human Services
200 Independence Ave., SW, Room 509F, HHH Building
Washington, DC 20201


By phone

1-800-368-1019 (TDD: 1-800-537-7697)  

You can also get complaint forms.

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