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24-Hour Nurse Line
Need a quick answer to a health question? The 24-Hour Nurse Line is here for you. If your concern can’t wait until you can see your doctor, call 1-855-242-0802 (TTY: 711) anytime. And we’ll connect you with a nurse.
If you don’t have a ride to your appointment, we’ll help you get one. These rides are for the medical services we cover, like doctor visits, dental care and behavioral health care. You can contact One Call at 1-877-917-4150 (TTY: 1-866-288-3133) Monday through Friday, 8 AM to 5 PM. Be sure to schedule rides at least two business days in advance.
Languages and formats
If you speak a language other than English, we can help. Call us at 1-855-242-0802 (TTY: 711). Then, ask for an interpreter. You'll get this service at no cost.
If you’re deaf or blind, we can give you info in other formats. These include sign language, braille, large print and audio.
Your community resources
Caring and helpful resources are just around the corner. These include groups that provide education, training and help for you. We want you to know about them. That’s why we’ve made this list that you and your family can use.
This search tool can help you find free or reduced-cost resources for food, housing and supplies. You can also find mental health support, as well as health, wellness and legal services.
Mental health has to do with our emotions and social well-being. Do you or someone you love need help with mental health issues? Conditions like depression and anxiety are common. If you’re not feeling like yourself, see your doctor. With treatment, people can get better. In the meantime, here are a few resources that can help:
- Learn more about depression from the National Institute of Mental Health.
- Check the Facts for Families Guide for info on topics that affect kids, teens and their families.
- Find info about topics from attention-deficit/hyperactivity disorder (ADHD) in college students to self-injury in adolescents. Just check the Moving Into Adulthood Resource Center.
- Call the National Alliance on Mental Illness (NAMI) HelpLine at 1-800-950-6264. You can call Monday through Friday, 10 AM to 6 PM ET. Or email Info@NAMI.org. You can also visit the NAMI website for answers to common questions about mental health.
- Check the Louisiana Department of Children & Family Services website to learn about local mental health services.
What to do if you’re having a crisis
If you’re thinking of hurting yourself or someone else, get help right away. You can call:
Behavioral health has to do with your mood, thoughts and actions. You may be too sad or nervous to do your normal daily activities. Or you may have issues with substance use, such as drinking or using drugs.
The good news? We can help. You’ll likely need to see a counselor to help you make changes. You may also need medication to help improve behavioral health.
Check these resources to learn more:
- Alcoholics Anonymous® website
- Boys Town National Hotline® (for teens, parents and families) 1-800-448-3000
- LA Alcohol/Drug Helpline 1-877-664-2248
- LA Child Abuse Hotline 1-855-4LA-KIDS (1-855-452-5437)
- Louisiana Association on Compulsive Gambling helpline 1-877-770-7867 or text “nobet” to 66746
- National Center on Elder Abuse 1-855-500-3537
- National Child Abuse Hotline 1-800-422-4453
- National Domestic Violence Hotline 1-800-799-7233 (TTY: 1-800-787-3224)
- National Sexual Assault Hotline 1-800-656-4673
- SAMHSA’s National Helpline (for drug and alcohol treatment referral and service info) 1-800-662-HELP (1-800-662-4357) (TTY: 1-800-487-4889)
- Substance Abuse and Mental Health Services Administration (SAMHSA) website
If you’re afraid for your safety, you can take action. People who experience domestic violence and sexual assault can get legal protection. This also includes help with stalking and restraining orders.
If someone is hurting you, reach out for help by calling:
Whether you’re a cigarette or e-cigarette smoker (or you use a vaping device), we can help you quit. We know it’s not easy, but with the right plan and support, you can reach your goal.
Just check out these resources to help you get started:
- 1-800-QUIT-NOW: Call 24 hours a day, 7 days a week if you’re a Louisiana resident age 13 and over
- Smoking Cessation Trust
- Start to Stop program
Members ages 18 and older can take part in the Smoking Cessation Trust or the Start to Stop program. If you’re under age 18, you can get started with written consent from your parent or guardian.
Questions on how to get started? You can call us at 1-855-242-0802 (TTY: 711).
Alcoholics Anonymous is a trademark of Alcoholics Anonymous Worldwide Services, Inc.
Boys Town National Hotline is a trademark of Boys Town.