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Your behavioral health benefits
Behavioral health is the way your habits impact your mental and physical well-being. That includes your eating and drinking habits, and your exercise and other behavior patterns, such as addiction. We offer behavioral health treatment to our members who need some extra care.
Have a question?
Just call Member Services at 1-855-242-0802 (TTY: 711). We’re here for you 24 hours a day, 7 days a week.
You can also check out your member handbook on our materials and forms page for more info.
I’m having a behavioral health crisis
I’m having a behavioral health crisis
Your mental health is part of your overall health. So if you need help with mental health or a substance use disorder, we’re here for you. We offer behavioral health treatment to our members who need some extra care. We’ll also connect you with local resources for more support.
What to do if you’re having a crisis
If you’re thinking of hurting yourself or someone else, get help right away. You can call:
- Our 24 hour Behavioral Health Crisis Hotline: 1-833-491-1094 (TTY: 711)
- The National Suicide Prevention Lifeline: 988
You can also call 911 or go to the nearest hospital. You can use any hospital for emergency care, even if it isn’t in our network. Just show your member ID card.
We’ve got you covered
We’ve got you covered
Behavioral health treatment is for members who may have unhealthy habits that affect their overall well-being. We offer a wide variety of treatment options to help you feel better.
This treatment must be:
Medically necessary
Recommended by a physician or licensed mental health professional
Approved by the plan
Provided in a way that follows the approved treatment plan
Most members can get mental health and substance use disorde services from any plan-approved provider. Just use your member ID card.
Covered services for behavioral health English (PDF) | Spanish (PDF)
Learn more about mental and behavioral health
We have an optional program for people with depression. Depression takes a toll. Sometimes depression can result from dealing with other health conditions. And depression can hurt your health even more. You may not eat well or exercise. You may not have the energy to care for yourself—or take steps to control your disease.
Are you depressed? Watch out for depression’s warning signs. You might:
- Feel hopeless, very sad, anxious or irritable
- No longer enjoy things you once did
- Sleep too much or too little
- Lose your appetite or overeat
- Have thoughts of hurting yourself
If there’s any chance you’re depressed, tell your doctor right away. Treatment can help.
As a member you are eligible to participate
If you are diagnosed with depression or at risk for it, you may be enrolled in our disease management program. You can also ask your provider to request a referral. Call us at 1-855-242-0802 (TTY: 711), 24 hours a day, 7 days a week if you want to know more about our depression management program.
You can read this article to learn more.
Or visit the National Institute of Mental Health website for more info.
What to do if you’re having a crisis
If you’re thinking of hurting yourself or someone else, get help right away. You can call:
- Our 24 hour Behavioral Health Crisis Hotline: 1-833-491-1094 (TTY: 711)
- The National Suicide Prevention Lifeline: 988
Learn to manage stress
Did you know that stress can affect your health? It’s common during times of stress to pick up some unhealthy habits. Don’t be too hard on yourself.
Get tips on healthy habits:
4 ways to take care of physical and mental well-being during unsettled times
Are you wondering if you or someone you know has a problem with alcohol? You can take this self-test to help you decide if you or someone else needs support for alcoholism.
You can learn more about substance use disorders
Or find more info from the:
Substance Abuse and Mental Health Services Administration (SAMHSA) website
Mental health disorders can be serious. They can change a person’s thinking, feeling, mood and daily functioning. They affect 1 in 4 adults and 1 in 10 children per year.
Mental health disorders may include:
Depression
Schizophrenia
Bipolar disorder
Obsessive-compulsive disorder (OCD)
Post-traumatic stress disorder (PTSD)
Anxiety
Borderline personality disorder
For more info, visit the National Alliance on Mental Illness (NAMI) website.
There, you can learn about the different support programs NAMI offers, including:
-
A no-cost course for anyone living with mental illness. Those who join can learn about coping skills and self-care.
-
A no-cost course for family caregivers of adults living with mental illness. It teaches communication and problem-solving skills to help them deal with the impact on the family.
-
An online social community for teens and young adults living with mental illness. It’s a place for them to connect and learn about services.
- Louisiana Behavioral Health Coordinated System of Care (CSoC) supports children and youth with behavioral health challenges, as well as their families.
- The Louisiana Department of Health (LDH) helps improve the quality of life for people with mental illness and addictive disorders.
- Check your local resources for even more support. You can learn about everything from quitting nicotine to getting rides to your health visits.