Fraud and abuse

Fraud, abuse and waste are widespread in the health care industry. Sadly, this can cause costs to go up. We are dedicated to fight fraud, abuse and waste through our Fraud Prevention Program. This program is designed to find out and stop health care fraud, abuse and waste.

If you believe you have information relating to health care fraud, abuse and waste, please contact our Special Investigations Unit. The department will review the information provided and will keep everything as confidential as the law permits.

You can report suspected acts of fraud, abuse and waste to Aetna Better Health of Missouri by using our "Fraud, Abuse and Waste Referral Form" below, or by calling our Fraud & Abuse Hotline at 1-866-806-7020 (TTY 711 or TDD 1-800-735-2966), Or

MO HealthNet Division
Participant Services
For Participant Fraud or Abuse
Department of Social Services
Division of Legal Services, Investigation Unit
Send e-mail to


You may also report suspected acts of fraud, waste or abuse to the Missouri Medicaid Fraud Control Unit, by calling 1-800-286-3932, or sending an e-mail to

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Fraud and Abuse Reporting Form

Please correct the errors below before submitting the form.

Optional information: You don’t need to give us your name or contact information. But if you do, we’ll keep it confidential. You can also choose to give us just your contact information and not your name.

If you choose not to give your contact information, our review will be only about the information you’re reporting. It’s important that you give us as much information as you can. It will help us do a complete and correct investigation.

The most common types of health care fraud, abuse and waste are:

  • Billing for services that were never provided
  • Billing for more expensive services than were actually given
  • Incorrectly stating a diagnosis to get higher payments
  • Performing unnecessary services to get higher payments
  • Misrepresenting non-covered procedures as medically necessary
  • Selling or sharing a member's identification number for the purpose of filing false claims

Here are a few simple guidelines you can follow to help stop fraud in the health care industry:

  • Be careful when providing your health care information. This includes your member identification number. Be cautious of "free" medical treatments where you are asked to provide your health care information
  • Understand your benefit plan and what types of treatments, drugs, services, etc., are covered