Special programs

We offer you special help when you have an unexpected illness. We also offer you special help when you need more than one service.

Every new Aetna Better Health member will get a health survey call from Aetna Better Health. During this call you will be asked questions about your health. These questions will help us better serve you. Your answers are private.

Our nurses use this information to provide you with health related education. Condition specific education material may be mailed to you. You will also receive general health information in our quarterly Member newsletter. You may also get a call from an Aetna Better Health nurse. The goal of these materials and calls is to help you stay healthy.

If you do not want a telephone health survey, call Member Services at 1-800-566-6444 (TTY: 711 or TDD: 1-800-735-2966).

Our special programs help you manage chronic diseases or high risk factors. Our case managers will help you get the resources you need. You will also get one-on-one health coaching and special care.  You and your child’s health are very important to us. For more information, give us a call at 1-800-566-6444.

We offer these programs to our members with the following conditions:

  • Asthma
  • Diabetes
  • Chronic Obstructive Pulmonary Disease (COPD)
  • Coronary Artery Disease (CAD)
  • Depression
  • Heart Failure