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Important information about Aetna Better Health of Nebraska

Effective 12/31/16, Aetna Better Health of Nebraska is closed.

For Our Members
Thank you for your loyalty and partnership over the past six years. Effective 12/31/16, your enrollment with Aetna Better Health of Nebraska has ended. If you have questions about services or benefits prior to 12/31/2016, our member services team will be happy to help you at 1-888-784-2693 through 12/31/2017.

If you have questions about Medicaid eligibility and benefits, please call the Nebraska Medicaid Eligibility Customer Service Center at 1-855-632-7633. For assistance with choosing a new Medicaid Plan please call the Heritage Health Enrollment Broker at 1-888-255-2605 (toll-free).

For Our Providers
Thank you for your loyalty and partnership over the past six years. Effective 12/31/16, the State Medicaid contract with Aetna Better Health of Nebraska has ended. Claims can continue to be sent through 12/31/17 and will be processed.

For claims questions, please contact our Claims Inquiry/Claims Research (CI/CR) team at 1-888-784-2693. Our dedicated CI/CR team will assist providers with all claims issues, remittance advice questions, and reconsiderations through the end of 2017. Aetna will continue to process appeals until the end of 2017. Valid appeals will be limited to claims with dates of service prior to January 1, 2017. Providers should follow the current process for submitting appeals.

To verify Medicaid Client Eligibility, please call the Nebraska Medicaid Eligibility System at 1-888-642-6092 (toll-free). To contact the Nebraska Medicaid Customer Service Center, please call 1-877-255-3092.