For Providers

Important information about Aetna Better Health of Nebraska

Thank you for your loyalty and partnership over the past six years. Effective 12/31/16, the State Medicaid contract with Aetna Better Health of Nebraska has ended. Claims can continue to be sent through 12/31/17 and will be processed.

For claims questions, please contact our Claims Inquiry/Claims Research (CI/CR) team at 1-888-784-2693. Our dedicated CI/CR team will assist providers with all claims issues, remittance advice questions, and reconsiderations through the end of 2017. Aetna will continue to process appeals until the end of 2017. Valid appeals will be limited to claims with dates of service prior to January 1, 2017. Providers should follow the current process for submitting appeals.

To verify Medicaid Client Eligibility, please call the Nebraska Medicaid Eligibility System at 1-888-642-6092 (toll-free). To contact the Nebraska Medicaid Customer Service Center, please call 1-877-255-3092.