Call 911 or go to the nearest hospital if:
You can use any provider for emergency care, even if it isn’t in our network. Just show your member ID card.
If you have a substance use disorder, you’re not alone. Your Primary Care Provider (PCP) can help. Your Care Manager can also help coordinate services for substance use disorders, with:
Are you concerned about your mental health? It’s part of your whole health, so it’s important. Just ask your PCP for a screening. This can help your Provider find out if:
After your screening, we’ll work with you to take action to manage your mental health in a way that best fits your needs.
Mental health services are covered at community mental health centers, outpatient hopsitals and inpatient hospitals.
NAMI is the National Alliance on Mental Illness. Here are some NAMI programs that members and their families may benefit from:
Get more information on behavioral health topics at Healthwise.
Call Member Services at 1-844-362-0934 (TTY: 711). We’re here from 8 AM to 8 PM, 7 days a week.
This material is for informational purposes only and is not medical advice. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a provider or other health care professional. Contact a health care professional with any questions or concerns about specific health care needs. Providers are independent contractors and are not agents of Aetna. Provider participation may change without notice. Aetna is not a provider of health care services and, therefore, cannot guarantee any results or outcomes. The availability of any particular provider cannot be guaranteed and is subject to change. Information is believed to be accurate as of the production date; however, it is subject to change. For more information about Aetna® plans, refer to our website.
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