If you have an emergency and have no way to get to the hospital, call 911 for an ambulance.

Aetna Better Health of New Jersey covers ambulance rides in a medical emergency for all members.

Members can receive other transportation services through Medicaid Fee-For-Service

To find out more about getting a ride to your doctor visits, call LogistiCare at 1-866-527-9933 (TTY 1-866-288-3133). If you have any problems with the service you receive, you can call the LogistiCare Complaint Hotline at 1-866-333-1735.

You need to make your transportation appointments three days in advance. When you call to schedule your ride, make sure we have all the information from you. That includes:

  • Name of the doctor
  • Address
  • Telephone
  • Time of appointment
  • Type of transportation needed (e.g., regular car, wheelchair-accessible van)