Questions?
Call 1-833-711-0773 (TTY: 711). We're here for you Monday to Friday, 8 AM to 5 PM.
What is an ombuds?
The ombuds is a resource you can use when you need help with a concern about OhioRISE. Our team follows the highest code of ethics outlined by the International Ombuds Association. An ombuds is:
- Independent: While they are part of Aetna OhioRISE, they work independently to serve you.
- Confidential: They respect your privacy and share your concerns only with those you choose, except when there is a risk of harm to yourself or others, or when the law requires it.
- Impartial: They promote fair practices and leave their point of view outside the process.
- Informal: They try to make members feel comfortable with the process. Conversations are open, friendly, and off the record.
What an ombuds does
Here are some things an ombuds can do:
- Provide guidance and support about hard issues.
- Process concerns in a confidential and non-judgmental space.
- Be a partner to find options and solutions.
- Bring your concerns and ideas to our team to enhance the program.
- Help you learn how to file a formal complaint or grievance, if you wish to do so.
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The Aetna OhioRISE Ombuds Office is a resource for OhioRISE:
- Members
- Families
- Caregivers
- Providers
- Community partners
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Make an appointment
Call us and ask for the ombuds at 1-833-711-0773 (TTY: 711). We’re here for you Monday to Friday, 8 AM to 5 PM. You can also email us.
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Contact us
Need to make a formal grievance or appeal? Visit our Appeals and Grievances page or call us at 1-833-711-0773 (TTY: 711). Behavioral health crisis? Call Ohio Mobile Response & Stabilization Services at 1-888-418-MRSS (6777) (TTY: 711) 24 hours a day, 7 days a week.
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Check your resources
You can always visit your Member Portal. Or check your member handbook and member quick guide:
