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Our training

We make sure providers have the right tools and resources to take care of our members. On this page, you’ll find helpful links and training opportunities to boost your knowledge and serve your community. 


Just call Provider Relations at 1-833-711-0773 (TTY: 711). We’re here for you Monday through Friday, 7 AM to 8 PM ET.

Getting started

Getting started

When you join our network, we’ll provide an initial orientation. After that, you’ll have ongoing training and education, including periodic provider newsletters and bulletins.


Questions about joining our network? Just visit the join our network page for more information. 


You can also check the quick reference guide or the provider manual for answers to many of your questions. Or you can call us at 1-833-711-0773 (TTY: 711). 

OhioRISE provider orientation presentation (PDF)


2024 OhioRISE Provider Orientation Schedule Proposal Webinar Sessions 


  • Monday, January 8th — 3:00-4:30PM 
  • Tuesday, February 20th — 9:00-10:30AM 
  • Wednesday, March 13th — 3:00-4:30PM 
  • Thursday, April 18th — 9:00-10:30AM 
  • Friday, May 10th — 3:00-4:30PM 
  • Monday, June 10th — 9:00-10:30AM 
  • Tuesday, July 16th — 3:00-4:30PM 
  • Wednesday, August 7th — 9:00-10:30AM 
  • Thursday, September 12th — 3:00-4:30PM 
  • Friday, October 25th — 9:00-10:30PM 
  • Monday, November 18th — 3:00-4:30PM 
  • Tuesday, December 10th — 9:00-10:30AM 


To attend an orientation session, email and provide the information below:




Body of the email:


  • Date and time requested (please see schedule above)
  • Group NPI number
  • Federal Tax ID Number
  • Name(s) and email(s) of those attending

Availity training


The Provider Portal is an online tool that lets us communicate health care information directly with providers. In 2021, we transitioned from the Medicaid Web Portal (MWP) to Availity® as our Provider Portal.


You need to register for the Availity Provider Portal before you can start using its many features. To learn more about how to register for the Availity Provider Portal, just visit the Provider Portal page


Get training on Availity

Helpful training links

Health equity


Everyone should have a fair and just opportunity to be as healthy as they can be. Learn more about health equity and the obstacles and solutions to this goal on our health equity page


Trauma-informed care


Trauma-informed care responds to the impact of trauma through recognition and understanding. We take our members’ safety and ability to make their own choices seriously. Want to learn more? Just watch this video about trauma-informed care. Or visit the Center of Excellence for Integrated Health Solutions (CoE) website.


Healthcare Effectiveness Data and Information Set (HEDIS®) training


You can find more information about training on the HEDIS page.


Other resources


International Accreditors for Continuing Education and Training (IACET)


Case Management Society of America (CMSA)


Substance Abuse and Mental Health Services Administration (SAMHSA)


American Society of Addiction Medicine (ASAM)


Suicide Prevention Resource Center


Agency for Healthcare Research and Quality (AHRQ)


Think Cultural Health


CME Dynamo users


Please review the following training videos. These forms are expected to go live in Dynamo on August 3, 2023. Once you click the links associated, you will be redirected to view the training video on Vimeo.


In the event that you have technical difficulties, please contact your respective relationship managers and we will be sure to resolve.


Child and Family Care Plan V2 Training Video


Crisis Safety Plan V2 Training Video


Comprehensive Assessment Supplement Training Video

Communication between health care professionals can lead to better outcomes for patients. Not sure where to start? You can check out these FAQs about how to discuss sensitive topics. 


When and how can you share information about patients you’re treating for mental health conditions?


What are some ways to address social determinants of health challenges?


Where can you learn more about the HIPAA privacy rule?

HEDIS is a registered trademark of the National Committee for Quality Assurance (NCQA).

Also of interest: