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Your services and resources

Here are some resources to help you stay as healthy as possible. We cover topics like depression and substance use, as well as what to do in a crisis and how to help youth in their transition to adulthood.

 

Have a question?

You can call Member Services at 1-833-711-0773 (TTY: 711). from 7 a.m. to 8 p.m., Monday through Friday.

 

Services

Rides

Call 911 for emergencies. Ambulance rides are covered by your Medicaid health benefits.

 

Need a ride to an appointment? Non-emergency transportation is available.

 

  • Members of a managed care organization (MCO) should contact their MCO to schedule transportation.
  • Members who are not enrolled in an MCO should contact their local County Department of Job and Family Services office to schedule transportation through the Non-Emergency Transportation (NET) program.

 

Questions about rides? Just call us at 1-833-711-0773 (TTY: 711) from 7 a.m. to 8 p.m., Monday through Friday. We can connect you to the right place to learn more about rides.

Languages and formats

If you speak a language other than English, we can help. Call us at 1-833-711-0773 (TTY: 711) from 7 a.m. to 8 p.m., Monday through Friday. Then, ask for an interpreter. You'll get this service at no cost.

 

If you’re deaf or blind, we can give you information in other formats. These include sign language, braille, large print and audio.

Your community resources

Caring and helpful resources are just around the corner. These include groups that provide education, training and help for you, your family members, and other people who care about you. We want you to know about them. That’s why we’ve made this list for you and your family.

Life-threatening emergencies

 

Call 911 or go to the nearest hospital if:

 

  • You’re having a life-threatening emergency
  • You need help right now

You can use any hospital for emergency care, even if it isn’t in our network. Just show your member ID card.  

 

Other types of emergencies

 

Call our behavioral health hotline at 1-833-711-0773 (TTY: 711). Then, choose the crisis option. 

 

  • From 5 a.m. to 5 p.m.: We’ll connect you with a care coordinator.
  • After hours: We’ll connect you with the state crisis line. Or you can call directly at 1-800-720-9616.

 

No matter what time of day, you’re not alone. We have resources in place to help you in a crisis.

 

Learn how we partner with the Ohio Department of Mental Health and Addiction Services to strengthen behavioral health services statewide.

This search tool can help you find free or reduced-cost resources for food, housing, utilities and supplies. You can also find mental health support, as well as health, wellness and legal services.

 

Find resources

OhioRISE has resources in place to support you. Your OhioRISE benefits start with a system of care that focuses on youth and families. Care coordinators and care management entities (CMEs) partner with you to create a team and support you every step of the way.

 

Here are more resources and information you can use, from addressing trauma to managing common issues that affect youth and families.

 

Addressing trauma in children

 

Boys Town National Hotline

For teens, parents and families: Call 1-800-448-3000 or text VOICE to 20121.

 

Report child abuse and neglect

The Ohio Department of Job and Family Services has launched 1-855-O-H-CHILD (1-855-642-4453). This is an automated phone directory. It links you to a child welfare or law enforcement office in your county. You don’t have to give your name.

 

Depression

Learn more about depression from the National Institute of Mental Health.

 

Early childhood mental health

 

Facts for Families guide

Check this guide for info on topics that affect kids, teens and their families.

 

Moving into Adulthood resource center

Find info about topics from attention-deficit/hyperactivity disorder (ADHD) in college students to self-injury in adolescents.

 

National Alliance on Mental Illness (NAMI) HelpLine and website

Call 1-800-950-6264 Monday through Friday, 10 am to 6 pm ET. Or email Info@NAMI.org.

 

National Center on Elder Abuse

1-855-500-3537

 

Childhelp National Child Abuse Hotline

1-800-422-4453

 

National Domestic Violence Hotline

1-800-799-7233 (TTY: 1-800-787-3224)

 

National Sexual Assault Hotline

1-800-656-4673

 

Ohio Department of Job and Family Services 

Check the website to learn about local mental health services.

Drug and alcohol resources

 

Do you or someone you love use substances like drugs or alcohol? Problems with substance use are common, and you’re not alone. Talk with your doctor right away. You can also check these resources for support:

 

Alcoholics Anonymous website

 

Ohio Start Program for substance use disorders

 

Ohio substance abuse helplines for drug and alcohol addiction

 

SAMHSA’s National Helpline

For drug and alcohol treatment referral and service information: 1-800-662-HELP (1-800-662-4357) (TTY: 1-800-487-4889).

 

SAMHSA website 

 

Smoking (nicotine and tobacco) resources

 

Whether you’re a cigarette or e-cigarette smoker (or you use a vaping device), we can help you quit. It’s not easy. But with the right plan and support, you can reach your goal. Just check out these resources to start:

 

Ohio Department of Health: E-cigarettes

 

The teen, My Life, My Quit™ line can be texted or called at 855-891-9989. Help is also available at the My Life, My Quit website. The adult Ohio Tobacco Quit Line is 1-800-QUIT-NOW (1-800- 784-8669).

 

Ohio Department of Health: Tobacco use prevention and cessation

1-800-QUIT-NOW (1-800-784-8669): Call 24 hours a day, 7 days a week if you’re an Ohio resident aged 13 and over.

 

Smokefree.gov

 

Smoking Cessation Trust

If you’re afraid for your safety, you can take action. People who experience domestic violence and sexual assault can get legal protection. This also includes help with stalking and restraining orders.

 

If someone is hurting you, reach out for help. Be sure to learn how to visit these resources safely.

 

National Domestic Violence Hotline

Call 1-800-799-7233 (TTY: 1-800-787-3224) or text START to 88788.

 

Ohio Domestic Violence Network

Human trafficking includes two different types of crimes:

 

  • Labor trafficking happens when people are compelled to work or provide services through the use of force, fraud, or coercion.
  • Sex trafficking happens when people are compelled to engage in commercial sex through the use of force, fraud or coercion. If the person is under age 18, force, fraud or coercion aren’t needed to make it a crime.

 

What is human trafficking?

 

National Human Trafficking Hotline

Call 1-888-373-7888 (TTY: 711) or text 233733.

 

Human trafficking awareness materials

Need help with the transition from childhood to adulthood? This group is called transition-age youth (16 to 21 years of age). Resources can be hard to find, and you may not know where to start. Check these links to learn more about help and support during this time:

 

Teens and young adults

 

Ohio Department of Job and Family Services

 

Wraparound Ohio: Tools and resources for youth, young adults and families

State Medicaid website

Ohio Department of Medicaid

 

Your other Medicaid health benefits

 

Information about physical health

 

American Academy of Pediatrics, Ohio Chapter

 

American Diabetes Association

Learn how you can improve life with diabetes.

 

Arthritis Foundation

Get info and tools to live a better life with arthritis.

 

American Heart Association 

Learn how to prevent heart disease, as well as ways to be heart healthy.

United Way in Ohio

United Way focuses on creating community-based and community-led solutions for a good quality of life. Call 211 for help with food, housing, jobs, healthcare, counseling and more.

Centers for Disease Control and Prevention

 

Clark County Combined Health District

 

Ohio State University Wexner Medical Center

Learn more about sexual health at the Center for Women's Health. Need an appointment? Call 614-293-2076.

 

Ohio Department of Health

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