Please note, our 2023 provider satisfaction survey begins June 2nd, 2023. If you are invited to participate, we would greatly appreciate your candid feedback. Thanks, Your Provider Relations Team.
If your contact info isn't current, you won’t get notified when it's time to renew your CHIP coverage. To update your address, phone number or email, call 1-800-692-7462 (TTY: 711).
Aetna Better Health of Pennsylvania and Aetna Better Health Kids provide health benefits and manage care for people enrolled in the Commonwealth of Pennsylvania’s Medical Assistance program (Medicaid) and Children’s Health Insurance Program (CHIP). Our health plan is a subsidiary of Aetna, which has more than 150 years of experience in meeting members’ health care needs. We are the only statewide Medicaid plan.
We believe in delivering care through a collaborative approach. We partner with providers who deliver quality and effective care to achieve the best outcomes for our members. Our programs encourage members to take charge of their health. Through our care management program, members set goals for their health. Our team of case managers, providers and caregivers work with the member to help them achieve their goals. This benefit comes at no cost to the member.
We also encourage members to give us feedback for improving our health plan. Members can participate in surveys or focus groups. They can e-mail us or serve on our Health Education Member Advisory Committee. By engaging our members and providers, we can work toward making the Aetna Better Health experience even better.
Aetna Better Health earned full health plan Accreditation by NCQA* January 5, 2021 for our Medical Assistance and CHIP lines of business. Accreditation was awarded for the period January 5, 2021 to January 5. 2024.
*NCQA is a private, non-profit organization dedicated to improving health care quality
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