Mary Downey, Provider Experience Director

Mary Downey serves as Director, Provider Experience including network contracting and provider relations for Aetna Better Health of Texas. She is responsible for driving the network strategy for Aetna Better Health and for the management of more than 20,000 providers.

Keeping members connected to the care they need, when they need it is Mary’s top priority.

With 20 years of experience in provider relations and managed care, Mary’s extensive education and training in business and health care bring strong leadership and relationship-building capabilities to the network team. She’s always been a great listener and problem solver and is able to deliver successful solutions for improving health care access and delivery to members.  In her spare time, Mary enjoys volunteering in the community, and spends time every year at the annual Dallas Mayor’s Back to School Fair. She enjoys connecting with families at these events.

Mary earned her bachelor’s degree in business administration from Austin College in Sherman, Texas, and a master’s degree in business administration from the University of Dallas, Texas.