Virtual Care

Powered by

MD Live

We've teamed up with MDLIVE (Online at to provide our members with access to board-certified doctors, pediatricians, and more using your smartphone, tablet or desktop computer. MDLIVE is available at no charge to our Medicaid and CHIP members. Copays are being waived temporarily for CHIP Members due to the Coronavirus (Covid-19).  

Access a Doctor, 24/7/365

With MDLIVE, you can communicate with a doctor anytime. Simply use one of the access points listed below to get in touch with a provider today.   

Virtual Care—Connecting with MDLIVE

  • IMPORTANT: MDLIVE is best viewed using current versions of Google ChromeFirefox, Safari and/or Microsoft Edge. If you are using Microsoft Internet Explorer™ (IE) or an older version of the browsers mentioned here, you may not experience the site's optimal functionality.
  • Download the MDLIVE mobile app from Google Play or Apple App Store.
  • Call and speak to an MDLIVE representative at 1-888-667-7652 and (TTY: 1-800-770-5531).

Can hearing impaired members access Aetna Better Health of Texas Virtual Care—powered by MDLIVE?

Yes. Hearing impaired Aetna Better Health of Texas members can communicate with a doctor using MDLIVE’s secure, HIPAA-compliant live chat feature that is available on the MDLIVE website (

Patients can communicate with their doctor in an environment that works much like texting. To activate this feature, select “hearing-impaired” and any other categories that apply to you from the accommodation’s menu, and complete the online registration process. The feature is automatically available each time you login by clicking the icon located at the bottom right-hand side of the screen.    


NOTE:  Currently, the live chat feature is only available on the MDLIVE website and not on the MDLIVE mobile app.