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Our training

We make sure providers have the right tools and resources to take care of our members. On this page, you’ll find helpful links and training opportunities to boost your knowledge and  serve your community. 

Have a question?

Just contact us. We’re here to help.

Getting started

Getting started

When you join our network, we’ll provide an initial orientation. After that, you’ll have ongoing training and education, including webinars, periodic provider newsletters and bulletins, and so much more.


Questions about joining our network? Just visit the Join our network page for more info. 


You can also check the quick reference guide or the provider manual for answers to many of your questions. Or you can contact us.


Quick reference guide (PDF)


Provider manual (PDF)


Availity training


The Provider Portal is an online tool that lets us communicate health care info directly with providers. In 2021, we transitioned from the Medicaid Web Portal (MWP) to Availity as our Provider Portal.


You need to register for the Availity Provider Portal before you can start using its many features. To learn more about how to register for the Availity Provider Portal, just visit the Provider Portal page.


Get training on Availity

Educational webinars


STAR Kids provider orientation webinar

You can attend live webinars for our provider orientation training. Most webinars are open to all providers, regardless of your network status. If you’d like to join a webinar, you can send an email to and include this info: 


  • Your name or facility name
  • Contact phone number
  • Email address to send webinar info to
  • Preferred time and date of the webinar you’d like to attend

Learn more about STAR Kids provider orientation webinars (PDF)

Helpful training links

Health equity


Everyone should have a fair and just opportunity to be as healthy as they can be. Learn more about health equity and the obstacles and solutions to this goal on our Health equity page.


Texas Health Steps


Texas Health Steps offers free continuing education courses designed to help enhance preventive health, mental health, oral health and case management services to children eligible for Medicaid.


Learn more or register for an online course at the Texas Health Steps website.


Texas Health Steps provider orientation (PDF)


Trauma-informed care


Trauma-informed care responds to the impact of trauma through recognition and understanding. We take our members’ safety and ability to make their own choices seriously. Want to learn more? Just watch this video about trauma-informed care. Or visit the Center of Excellence for Integrated Health Solutions (CoE) website.


Trauma-informed care tool kit


You can find webinars, educational materials and other helpful training resources on the Provider Portal. You can also find helpful resources that can help you with provider fatigue and burnout.


Behavioral health training


The Health and Human Services Commission (HHSC) partners with University of Texas Health San Antonio, Department of Psychiatry and Behavioral Sciences, to offer training for behavioral health services: Centralized Training Infrastructure for Evidence Based Practices (CTI-EBP).


You can find more info about training on the behavioral health page.


Individuals with intellectual and developmental disabilities (IDD) training


University of Texas Health San Antonio offers an online training series on mental health wellness for individuals with intellectual and developmental disabilities (MHW-IDD) (PDF). You can join to learn about integrated approaches for working with people who have IDD and other behavioral health needs.


Children and youth with special health needs training


The Health and Human Services Commission (HHSC) and the Department of State Health Services (DSHS) provides a training course: Transition Services for Children and Youth with Special Health-Care Needs.


Healthcare Effectiveness Data and Information Set (HEDIS®) training


You can find more info about training on the HEDIS page.


Opioids training


The American Society of Addiction Medicine provides an eight-hour online training course: Treatment of Opioid Use Disorder.


Immunization training


The Health and Human Services Commission (HHSC) and the Department of State Health Services (DSHS) provides a training course: Immunization




Provider orientation training (PDF)


Provider Web Portal demonstration (PDF)


Other resource links


International Accreditors for Continuing Education and Training (IACET)


Accreditation Council for Continuing Medical Education (ACCME)


Case Management Society of America (CMSA)


Substance Abuse and Mental Health Services Administration (SAMHSA)


Suicide Prevention Resources Center


Agency for Healthcare Research and Quality (AHRQ)


Think Cultural Health 

Communication among health care professionals can lead to better outcomes for patients. Not sure where to start? You can check out these FAQs about how to discuss sensitive topics.


When and how can you share info about patients you’re treating for mental health conditions?


What are some ways to address social determinants of health challenges?


Where can you learn more about the HIPAA privacy rule?

HEDIS is a registered trademark of the National Committee for Quality Assurance (NCQA).

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