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    • Aetna Better Health® of Texas

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    For members

    Health and wellness

    Your local services and resources

    Here are some local resources to help you stay as healthy as possible. And remember, we all have different health care needs — big and small. So if you need support for behavioral health issues, know that you're not alone. Reach out today.

    Questions?

    Just contact us. We’re here to help.

    Services

    Our member advocate team helps members have the best health care experience possible. Along with providing plan overviews, member advocates explain available benefits for: 

     

    • STAR/CHIP/STAR Kids coverage 
    • Texas Health Steps 
    • Renewal 
    • Accelerated Services for Farmworker Children

    Other services our outreach team offers: 

     

    • Answering coverage questions. Members can get more info about their plans. 
    • Re-enrollment assistance. Call 2-1-1 Texas or visit Your Texas Benefits page.
    • Member Advisory Group meetings. Our member advocate team schedules quarterly STAR Member Advisory Group meetings for all STAR members. 
    • Maternity care program. The Member Baby Shower program helps with your pregnancy. And the Diapers for Dads program has great info for fathers-to-be. You can find schedules by visiting our pregnancy care page.
    • CVS® HealthHUBTM events. Our member advocate team schedules weekly health education events at local CVS HealthHUB locations. Get the latest info on COVID-19 and vaccination incentives. 

     

    Contact a member advocate today

     

    To reach a member advocate, just complete this form. Or call the number on the back of your member ID card. You can also leave a message in our member advocate mailbox: 1-800-327-0016. We’ll return your call within one to two business days.  

     

    For members who are deaf or hard of hearing, call 1-800-735-2989.

    STAR (Medicaid) and STAR Kids members have coverage for nonemergent medical transportation. These rides are for doctor, dentist, hospital or pharmacy visits. You can contact Access2Care at 1-866-411-8920 (TTY: 711) 24 hours a day, 7 days a week. Be sure to schedule rides at least two business days in advance.

     

    Learn more about rides

    If you speak a language other than English, we can help. Just contact us. Then, ask for an interpreter. You'll get this service at no cost.

     

    If you’re deaf or blind, we can give you info in other formats. These include sign language, braille, large print and audio.

    What to do if you’re having a crisis

    You can call our behavioral health hotline 24 hours a day, 7 days a week. If you need language help, you can also get interpreter services:

     

    STAR (Medicaid)

     

    STAR Kids

     

    CHIP or CHIP Perinatal

     

    If you’re thinking of hurting yourself or someone else, get help right away. Call 911 or go to the nearest hospital. You can also call The National Suicide Prevention Lifeline at 1-800-273-8255 (TTY: 1-800-799-4889).

    Need a quick answer to a health question? The 24-Hour Nurse Line is here for you. If your concern can’t wait until you can see your doctor, just call us anytime at 1-800-556-1555 (TTY: 711). And we’ll connect you with a nurse.

    Your community resources

    Caring and helpful resources are just around the corner. These include groups that provide education, training and help for you. We want you to know about them. That’s why we’ve made this list that you and your family can use.

    This search tool can help you find free or reduced-cost resources for food, housing and supplies. You can also find behavioral health support, as well as health, wellness and legal services.

     

    Find resources

    Texas can have flash floods, hurricanes, tornadoes and other severe weather. Learn how to make a plan for your family and loved ones. 

    Behavioral health includes services for mental health and substance use. Do you or someone you love need help with behavioral health issues? Texas offers programs that can help you or a family member. Here are a few resources you’ll want to check out:

     

    Texas resources

     

    National resources

     

    If you’re afraid for your safety, you can take action. People who experience domestic violence and sexual assault can get legal protection. This also includes help with stalking and restraining orders.

     

    If someone is hurting you, reach out for help by calling:

     

    Whether you’re a cigarette or e-cigarette smoker (or you use a vaping device), we can help you quit. We know it’s not easy, but with the right plan and support, you can reach your goal.

     

    Just check out these resources to help you get started:

     

    Members ages 18 and older can take part in the Start to Stop program. If you’re under age 18, you can get started with written consent from your parent or guardian.

     

    Questions on how to get started? You can call Member Services.

    Members with special health care needs have medical conditions that will last at least one year. If you or your child has special health care needs, you can get services to help you live your healthiest life possible.

     

    Just check out these resources to learn more:

     

    Looking for senior care can be challenging, and you may not know where to start. Learn about your options, info on costs and how the process works.

    We work with our local partners to ensure you get the support you need.

     

    Here’s a list of Texas resources you might find useful:

     

    The American Diabetes Association works to prevent and cure diabetes. See how they help improve the lives of people affected by diabetes.

    Learn about heart disease prevention and ways to be heart healthy from the American Heart Association.

    The Arthritis Foundation - Texas offers info and tools to help people live a better life with arthritis.

    Learn more about early childhood education. You can also find a Head Start near you.

    Healthy Texas Women offers free or affordable health and family planning services to those who qualify. See if you’re eligible or learn how to apply.

    Safe Riders provides helpful info about child passenger safety. Learn more on the Texas Department of State Health Services (DSHS) website. Or call 1-800-252-8255.

    Members who qualify for Texas Health Steps can get free preventative care from birth to age 20. This includes medical and dental checkups and vaccines/immunizations. Visit our member Texas Health Steps page to learn more. 

    WIC is a national nutrition program for pregnant or breastfeeding women and families with children younger than 5. The Texas WIC program provides these services at no cost: 

     

    • Help with breastfeeding questions
    • Referrals to agencies
    • Healthy food, like fruits and vegetables 
    • Healthy eating tips

     

    You can call WIC to see if you and your child can use the service: 1-800-942-3678. Or visit the WIC website for more info.

    United Way focuses on creating community-based and community-led solutions for a good quality of life. Find a United Way near you. Or call 211 for help with food, housing, jobs, health care, counseling and more.

    Alcoholics Anonymous is a trademark of Alcoholics Anonymous Worldwide Services, Inc.

    Boys Town National Hotline is a trademark of Boys Town.

    Also of interest: