HMO SNP Members
Aetna Better Health of Virginia (HMO SNP) is available to people who have Medicare and who receive Medicaid assistance from the Commonwealth Coordinated Care Plus (Medicaid). Aetna Better Health of Virginia (HMO SNP) is a Medicare Special Needs Plan, which means our plan benefits and services are designed for people with special health care needs. Our plan offers additional benefits and services not covered under Medicare, such as dental, hearing aids, and eyewear. If you are a member of Aetna Better Health and enroll in the Aetna Better Health of Virginia (HMO SNP) we will coordinate your Medicare and Medicaid covered services for you.
For information, call Member Services at 1-855-463-0933 (TTY: 711) 8 a.m. to 8 p.m., 7 days a week.
COVID-19-- Avoid scams
Aetna is working to protect you from COVID-19 scams. Do not respond if you get a call, text or email about “free” coronavirus testing. Do not give out your Aetna member ID number or other personal information. Please report any scams by calling 1-800-447-8477 or online at https://tips.oig.hhs.gov/. You can also call Aetna Member Services by calling the phone number on the back of your ID card.
Get to know your health plan
We offer our members additional benefits
Although Medicare is a Federal program, Aetna Better Health of Virginia (HMO SNP) is available only to individuals who live in our plan service area. To remain a member of our plan, you must continue to reside in the plan service area. The service area is all regions, independent cities and counties in the Commonwealth of Virginia.
Accomack Colonial Heights City Halifax Montgomery Rockbridge Albemarle Covington City Hampton City Nelson Rockingham Alexandria City Craig Hanover New Kent Russell Alleghany Culpeper Harrisonburg City Newport News City Salem City Amelia Cumberland Henrico Norfolk City Scott Amherst Danville City Henry Northampton Shenandoah Appomattox Dickenson Highland Northumberland Smyth Arlington Dinwiddie Hopewell City Norton City Southampton Augusta Emporia City Isle of Wight Nottoway Spotsylvania Bath Essex James City Orange Stafford Bedford Fairfax King and Queen Page Staunton City Bland Fairfax City King George Patrick Suffolk City Botetourt Falls Church City King William Petersburg City Surry Bristol City Fauquier Lancaster Pittsylvania Sussex Brunswick Floyd Lee Poquoson City Tazewell Buchanan Fluvanna Lexington City Portsmouth City Virginia Beach City Buckingham Franklin Loudoun Powhatan Warren Buena Vista City Franklin City Louisa Prince Edward Washington Campbell Frederick Lunenburg Prince George Waynesboro City Caroline Fredericksburg City Lynchburg City Prince William Westmoreland Carroll Galax City Madison Pulaski Williamsburg City Charles City Giles Manassas City Radford City Winchester City Charlotte Gloucester Manassas Park Rappahannock Wise Charlottesville City Goochland Martinsville City Richmond Wythe Chesapeake City Grayson Mathews Richmond City York Chesterfield Greene Mecklenburg Roanoke Clarke Greensville Middlesex Roanoke City
Getting care when you need it
Getting care during a disaster
If the Governor of your state, the U.S. Secretary of Health and Human Services, or the President of the United States declares a state of disaster or emergency in your geographic area, you are still entitled to care from your plan.
For more information about the getting care during a disaster, refer to the Evidence of Coverage.
How to get care from out-of-network providers
If you choose to go to a provider outside of our network without a referral from your PCP or prior authorization from the plan, you must pay for these services yourself except in limited situations (for example, emergency care or for urgently needed services or dialysis services when traveling outside of the plan service area ). Neither the plan nor traditional Medicare will pay for these services.
If you need medical care that Medicare or Medicaid requires our plan to cover and the providers in our network cannot provide this care, you can get this care from an out-of-network provider. You must obtain prior authorization before seeing an out-of-network provider. In this situation, we will cover these services as if you got the care from a network provider.
For information about getting approval to see an out-of-network provider, please contact Member Services at 1-855-463-0933 (TTY: 711) 8 a.m. to 8 p.m., 7 days a week. Calls to this number are free.
For more information on getting care from out-of-network providers, refer to the Evidence of Coverage.
Appointment of representative
If you need help with a grievance, coverage decision or appeal, you can ask someone to act on your behalf by naming another person to act for you as your “representative.” To give a friend, relative, your doctor or other provider, or other person the right to be your representative, call Member Services at 1-855-463-0933 (TTY: 711) 8 a.m. to 8 p.m., 7 days a week, and ask for the Appointment of Representative form. You also can download and print a copy of the Appointment of Representative form.
The form must be signed by you and by the person whom you would like to act on your behalf. The completed and signed form is valid for one (1) year.
If your representative holds durable power of attorney or guardianship papers, an Appointment of Representative form is not required.
National Coverage Determination Member Notification
The Centers for Medicare & Medicaid Services (CMS) sometimes change the coverage rules that apply to an item or service covered under Medicare and through your health plan that provides Medicare benefits. When these rules are changed, CMS issues a National Coverage Determination (NCD) and we are required to notify you of this information.
An NCD tells us:
- What rule is changing
- If Medicare will pay for an item or service
- What item or service is covered
What does this mean to me?
We want you to be aware of any new NCDs that may affect your coverage. But new rules do not affect all members.
National Coverage Determination notices
Next Generation Sequencing (NGS)
This affects services given on or after March 16, 2018
The Centers for Medicare & Medicaid Services (CMS) reviewed the evidence for laboratory diagnostic tests using NGS in patients with cancer. They determined that some tests could improve health outcomes for Medicare beneficiaries with advanced cancer. Testing will be covered for beneficiaries with:
- recurrent, relapsed, refractory or metastatic cancer
- advanced stages III or IV cancer if the beneficiary either:
- has not been previously tested using the same NGS test for the same primary diagnosis of cancer or
- will get repeat testing using the same NGS test only when the treating physician gives a new primary cancer diagnosis and there will be further cancer treatment (e.g., therapeutic chemotherapy)
The test must be ordered by the treating physician, performed in a Clinical Laboratory Improvement Amendments (CLIA)-certified laboratory, and have all of the following requirements met:
- Food & Drug Administration (FDA) approval or clearance as a companion in vitro diagnostic; and,
- an FDA-approved or -cleared indication for use in that patient’s cancer; and,
- results provided to the treating physician for management of the patient using a report template to specify treatment options
This summarizes CMS transmittal R210NCD
Hyperbaric Oxygen (HBO) Therapy (Section C, Topical Application of Oxygen)
This is effective for service on or after April 3, 2017
Local Medicare administrators will decide if they'll cover topical oxygen for the treatment of chronic non-healing wounds.
This summarizes CMS transmittal R203NCD
Magnetic Resonance Imaging (MRI)
This affects services given on or after April 10, 2018
Medicare will allow for coverage of MRI for beneficiaries under certain conditions with any of the following: implanted pacemaker, implantable cardioverter defibrillator (ICD), cardiac resynchronization therapy pacemaker (CRT-P), or cardiac resynchronization therapy defibrillator (CRT-D).
If you think you qualify, speak with your physician.
This summarizes CMS transmittal R208NCD
Stem Cell Transplantation for Multiple Myeloma, Myelofibrosis, Sickle Cell Disease, and Myelodysplastic Syndromes
Expanded coverage for donor stem cell transplant (allogenic hematopoietic stem cell transplant) for sickle cell disease, certain diseases of the blood cells (myelofibrosis, multiple myeloma), other rare diseases. In a donor stem cell transplant, a doctor takes part of a healthy donor’s stem cell or bone marrow. This is then specially prepared and given to a patient through a tube in a vein (intravenous infusion). The patient also receives high dose chemotherapy (such as certain cancer drugs) and/or radiation treatments before getting this transplant through the vein.
Percutaneous Left Atrial Appendage Closure (LAAC)
- Coverage will be approved for a special heart procedure (Left Atrial Appendage Closure, LAAC, if the device planned for use has FDA approval; and
- You have a specific type of irregular heart beat (Non-Valvular Atrial Fibrillation, NVAF; and
- You meet all the other specified conditions of the Medicare approved study.
These services will only be covered by Medicare if they are provided in a Medicare-approved clinical study under Coverage with Evidence Development (CED). If you think you qualify, speak with your physician.
Test for Colorectal Cancer using Cologuard
Gender Dysphoria and Gender Reassignment Surgery
Percutaneous Image-guided Lumbar Decompression (PILD) for Lumbar Spinal Stenosis (LSS)
- You are having surgery on your lower spine where the surgeon uses a very small incision and surgery is guided with imaging (x-ray) assistance (often referred to as “Percutaneous Image-guided Lumbar Decompression”/PILD).
- You have a condition where the open spaces of your spine are narrowed and this puts pressure on your spinal cord or nerves (“Lumbar Spinal Stenosis”) and you have not had relief with non-surgical treatments.
- You meet all the other specified conditions of the Medicare approved study.
Supervised Exercise Therapy (SET) for Symptomatic Peripheral Artery Disease (PAD)
This is effective for services on or after May 25, 2017.
The Centers for Medicare and Medicaid Services (CMS) issued an NCD to cover SET for beneficiaries with intermittent claudication (IC) for the treatment of symptomatic PAD.
SET involves the use of intermittent walking exercise, which alternates periods of walking to moderate-to-maximum claudication, with rest. SET has been recommended as the initial treatment for patients suffering from IC, the most common symptom experienced by people with PAD.
The SET program must:
- Consist of sessions lasting 30-60 minutes, comprising a therapeutic exercise-training program for PAD in patients with claudication
- Be conducted in a hospital outpatient setting, or a physician’s office
- Be delivered by qualified auxiliary personnel necessary to ensure benefits exceed harms, and who are trained in exercise therapy for PAD
- Be under the direct supervision of a physician (as defined in Section 1861(r)(1)) of the Social Security Act (the Act), physician assistant, or nurse practitioner/clinical nurse specialist (as identified in Section 1861(aa)(5) of the Act)) who must be trained in both basic and advanced life support techniques.
This summarizes CMS transmittal R207NCD.