Prescription Drugs

As an Aetna Better Health of Virginia (HMO D-SNP) plan member, your plan includes coverage for Part D prescription drugs. Aetna Better Health of Virginia (HMO D-SNP) has a formulary also called a list of drugs. Aetna Better Health of Virginia (HMO D-SNP) consulted with team of health care providers to develop the formulary. It includes prescription therapies believed to be a necessary part of a quality treatment program. Some covered drugs may have restrictions or limitations. Aetna Better Health of Virginia (HMO D-SNP) generally covers the drugs listed in our formulary as follows:

  • The drug is medically necessary,
  • The prescription is filled at an Aetna Better Health of Virginia network pharmacy
  • Other plan rules are followed

This section provides information about the prescription drug benefits covered by Aetna Better Health of Virginia (HMO D-SNP). This section also provides information about coverage limitations that may apply to some covered drugs.  You can also learn about our Medication Therapy Management Program.

Prescription drugs are often an important part of managing a health issue. For your peace of mind, it helps to know that a drug you take is paid for. You can find out by reading our formulary. A “formulary” is a list of drugs we cover and any costs you may have to pay.

Your Aetna Better Health of Virginia (HMO D-SNP) formulary is below. The List of Covered Drugs and/or pharmacy and provider networks may change throughout the year. If you have any questions about a drug that is not listed, please call Member Services at 1-855-463-0933 (TTY: 711) 8 a.m. to 8 p.m., 7 days a week.

Find out if your medicine is covered
The formulary below lists the drugs covered by Aetna Better Health of Virginia (HMO D-SNP) Plan. (A formulary is just another name for a prescription drug list.) We consulted with a team of health care providers to develop this list. It includes prescriptions we believe are needed in a quality treatment program.

We generally cover the drugs in our formulary as long as:

‒        The drug is needed to treat an illness or injury

‒        Your prescription is filled at a pharmacy in our network

‒        You follow any other plan rules that apply

View Aetna Better Health of Virginia (HMO D-SNP) Plan 2020 Prescription Drug Search Tool or the 2021 Prescription Drug Search Tool.

View the List of Covered Drugs

View the monthly formulary updates.

You can get this information for free in other languages. Call 1-855-463-0933 (TTY: 711) 8 a.m. to 8 p.m., 7 days a week. The call is free. And you can contact us for the most recent list of drugs at 1-855-463-0933 (TTY: 711) 8 a.m. to 8 p.m., 7 days a week.

View your 2020 Pharmacy Search tool or 2021 Pharmacy Search tool.

Contact us for the most recent list of pharmacies at 1-855-463-0933 (TTY: 711) 8 a.m. to 8 p.m., 7 days a week.

When can you use a pharmacy that is not in the plan’s network?
Generally, we cover drugs filled at an out-of-network pharmacy only when you are not able to use a network pharmacy. To help you, we have network pharmacies outside of our service area where you can get your prescriptions filled as a member of our plan. If you cannot use a network pharmacy, there are certain circumstances when we would cover prescriptions filled at an out-of-network pharmacy. Please refer to your Evidence of Coverage for information about when we will cover a prescription filled at an out-of-network pharmacy. Please check first with Member Services to see if there is a network pharmacy nearby. You may be required to pay the difference between what you pay for the drug at the out-of-network pharmacy and the cost that we would cover at an in-network pharmacy. If you must use an out-of- network pharmacy, you will generally have to pay the full cost rather than your normal share of the cost at the time you fill your prescription. You can ask us to reimburse you for our share of the cost.

Your plan has a home delivery option for prescription drugs. Most prescription drugs are available through our Rx mail order pharmacy, CVS Caremark® Mail Service Pharmacy. This may be a great option if you take medications regularly.

CVS Caremark® Mail Service Pharmacy is convenient and may help you save money.

  • Your drugs will be delivered to your door. Or you may choose other locations.
  • You can get up to a 90-day supply for most medications.

Some medications aren’t available through CVS Caremark® Mail Service Pharmacy. To see which drugs are available, check your plan formulary (drug list) or call us at the number on your ID card. The drugs available through our plan’s mail-order service are marked as “mail-order” drugs in our Drug List or MO.

You can call us toll free at the number on your member ID card or by completing this form (English | Spanish):

CVS Caremark Mail Service Pharmacy
PO BOX 94467
PALATINE, IL 60094-4467

Let us know how you want to pay for your order. That way you can avoid processing delays. You have options such as all major credit and debit cards, electronic check and more. Call us to learn more about your options.

Once we receive your order:

We’ll check to make sure we have all the information we need to process your order. We’ll contact you or your doctor if we need additional information. 

If your order is for a new prescription:

  • And you ordered it yourself, we’ll ship it as soon as it’s processed. Just make sure we have your payment information on file to avoid delays.
  • And your doctor gave us a script, we’ll need your approval to ship it unless you have a history of using our home delivery service in the past 12 months. If you do, we’ll ship your order as soon as it’s processed.

If your order is a refill:

  • And you ordered it yourself, we’ll ship it as soon as it’s processed. Just make sure we have your payment information on file to avoid delays. 

CVS Caremark® Mail Service Pharmacy order standardly arrives within 7 to 10 days after we process your order. 

Keep in mind: Some prescriptions require you to sign for the delivery. Call us to learn if your drug requires a signature upon delivery.

Sometimes you (or your doctor) need to get prior authorization for certain drugs. This means that you need to get approval from the plan before you fill these prescriptions. If you don’t, Aetna Better Health (HMO D-SNP) Plan may not cover the drug.

Learn more about Prior Authorization Criteria. 

Visit the 2020 Presription Drug Search Tool or the 2021 Prescription Drug Search Tool or contact us for the most recent list of drugs at 1-855-463-0933 (TTY: 711) 8 a.m. to 8 p.m., 7 days a week.

Sometimes we need you to try certain drugs first to treat your medical condition before we will cover another drug for that condition. For example, if Drug A and Drug B both treat your medical condition, Aetna Better Health of Virginia (HMO D-SNP) Plan may not cover Drug B unless you try Drug A first. If Drug A doesn’t work, Aetna Better Health of Virginia (HMO D-SNP) Plan then covers Drug B.

Learn more about the Step Therapy Criteria.

Visit the 2020 Prescription Drug Search Tool or the 2021 Prescription Drug Search Tool or contact us for the most recent list of drugs at 1-855-463-0933 (TTY: 711) 8 a.m. to 8 p.m., 7 days a week.

Find out if your medicine is covered
The formulary below lists the drugs covered by Aetna Better Health Virginia (HMO D-SNP) Plan. (A formulary is just another name for a prescription drug list.) We consulted with a team of health care providers to develop this list. It includes prescriptions we believe are needed in a quality treatment program.

Aetna Better Health of Virginia (HMO D-SNP) Plan generally covers the drugs listed in our formulary as long as the drug is medically necessary, the prescription is filled at an Aetna Better Health of Virginia (HMO D-SNP) Plan network pharmacy, and other plan rules are followed.

You can get this information for free in other languages. Call 1-855-463-0933 (TTY: 711) 8 a.m. to 8 p.m., 7 days a week. The call is free. And you can contact us for the most recent list of drugs at 1-855-463-0933 (TTY: 711) 8 a.m. to 8 p.m., 7 days a week.

Can you ask for an exception to cover your drug?
Yes. You can ask Aetna Better Health of Virginia to make an exception to cover a drug that is not on the Drug List. You can also ask us to change the rules on your drug.

  • For example, Aetna Better Health of Virginia may limit the amount of a drug we will cover. If your drug has a limit, you can ask us to change the limit and cover more.
  • Other examples: You can ask us to drop step therapy restrictions or prior approval requirements.

How long does it take to get an exception?
First, we must receive a statement from your prescriber supporting your request for an exception. After we receive the statement, we will give you a decision on your exception request within 72 hours. If you or your prescriber think your health may be harmed if you have to wait 72 hours for a decision, you can ask for an expedited exception. This is a faster decision. If your prescriber supports your request, we will give you a decision within 24 hours of receiving your prescriber’s supporting statement.

How can you ask for an exception?
To ask for an exception, call Member Services at 1-855-463-0933 (TTY: 711) 8 a.m. to 8 p.m., 7 days a week. A Member Services representative will work with you and your provider to help you ask for an exception.

Request for Medicare prescription drug coverage determination

This form may be sent to us by mail or fax:

Mail:
Aetna Better Health of Virginia (HMO D-SNP)
Part D Coverage Determination
Pharmacy Department
Coverage Determination Unit
4500 E. Cotton Center Blvd.
Phoenix, AZ 85040

Fax: 1-877-270-0148

You may also ask us for a coverage determination by phone 1-855-463-0933 or through our website. We are available 8 a.m. - 8 p.m., 7 days a week. TTY users should call 711.

Fill out the Coverage Determination Form.

Who may make a request: Your prescriber may ask us for a coverage determination on your behalf. If you want another individual (such as a family member or friend) to make a request for you, that individual must be your representative. Contact us to learn how to name a representative.

Request for redetermination of Medicare prescription drug denial
Because we, Aetna Better Health of Virginia (HMO D-SNP) denied your request for coverage of (or payment for) a prescription drug, you have the right to ask us for a redetermination (appeal) of our decision. You have 60 days from the date of our "Notice of Denial of Medicare Prescription Drug Coverage" to ask us for a redetermination. This form may be sent to us by mail or fax:

Mail:
Aetna Better Health of Virginia (HMO D-SNP)
Part D Appeals
Pharmacy Department
4500 E. Cotton Center Blvd.
Phoenix, AZ 85040
 

Fax: 1-877-270-0148
Attn: Aetna Better Health of Virginia (HMO D-SNP) Redeterminations (Appeals) Department

You may also ask us for an appeal through our website. Expedited appeal requests can be made by phone 1-855-463-0933. 

Fill out the Coverage Redetermination Form.

Who may make a request: Your prescriber may ask us for an appeal on your behalf. If you want another individual (such as a family member or friend) to request an appeal for you, that individual must be your representative. Contact us to learn how to name a representative.

When you change health plans, you may find you now have different benefits. You also may have different drug coverage. We want to make your transition easy for you.

If you join our plan and find out we don’t cover a prescription drug you’ve been taking, let us know. You may be on drugs that aren't on our drug list or covered with added requirements or limits. 

Talk with your doctor 

Your doctor can help you decide if you should switch to a covered drug or request a drug exception. It may help to share your formulary with your doctor. In the meantime, we may cover a temporary supply of your drug in certain cases during your first 90 days. You may be able to get at least a one-time fill of a 30-day (or less, as prescribed, up to a 30-day supply) supply of that drug at retail pharmacy.

This gives you a chance to work with your doctor to find a new treatment plan and avoid disruption. This process is called Prescription Drug Transition Policy/Transition of Coverage (TOC). Learn about how the 2020 prescription drug transition or the 2021 prescription drug transition policy works.

After your 30-day transition supply, we won't pay for these drugs unless you get approval for a drug exception.

If you have questions or would like more information about our transition policy, please call Member Services toll-free at 1-855-463-0933 (TTY: 711) 8 a.m. to 8 p.m., 7 days a week.

 

The Low-Income Subsidy (LIS) Program, also called “Extra Help” helps cover the cost of prescription drugs for people with low incomes who are eligible for the Medicare Part D program. If you are enrolled in Aetna Better Health of Virginia (HMO D-SNP) you were sent a copy of either the 2020 Low Income Subsidy Rider/LIS or the 2021 Low Income Subsidy Rider/LIS that explains your Part D prescription drug cost sharing responsibilities.

Our Medication Therapy Management (MTM) program helps you and your doctor manage your medications. 

If you qualify for the program, a pharmacist will review your medications and talk with you about:

  • How to get the most benefit from the drugs you take
  • Any side effects or reactions
  • Any questions or concerns you have
  • Options that may help you save money

We automatically enroll members in our MTM programs, if you qualify. Participation is voluntary. You can opt out of the program at any time.

There's no added cost to be in our MTM program.

You qualify for our 2020 MTM program if you:

  1. Have three or more of these conditions:
    • Osteoporosis
    • Chronic heart failure (CHF)
    • Diabetes
    • Depression
    • Asthma
    • Chronic obstructive pulmonary disease (COPD)
    • Cardiovascular disorders
  2. Are likely to spend more than $4,255 in 2020 on prescription drugs (includes amounts paid by both you and the plan)
  3. Take eight or more maintenance medications that are covered by your Medicare Part D plan

If you meet all of these criteria, we'll mail you a letter confirming your enrollment in our MTM program. You'll also get a call from us.

Sinfonia Rx is partnered with Aetna.

To leave the program, just call our Member Service department 1-855-463-0933 8:00 a.m. to 8:00 p.m., 7 days a week.

Once in the 2020 program, you’re offered a comprehensive medication review. It includes several steps:

  1. A pharmacist reviews all of your medications to see if there are any drug therapy issues.
  2. If needed, a pharmacist will work with your doctor to resolve any drug therapy issues.
  3. The pharmacist will talk with you over the phone or in person at your local pharmacy. They'll review your current medications (both prescription and over-the-counter) and your medical conditions. This will take about 30 minutes.
  4. The pharmacist will give you a personal medication list and an action plan to help you manage your medications. Be sure to share this information with your doctor.

See a sample 2020 personal medication list

See a sample 2020 personal medication list (Spanish)

See a sample 2020 personal medication action plan

See a sample 2020 personal medication action plan (Spanish)

We'll review your medications at least once every three months. After each review, we may send suggestions to your doctor about prescriptions that may be safer or a better alternative. As always, your doctor will decide whether to consider our suggestions. Your prescription drugs won’t change unless you and your doctor decide to change them. We may also contact you with suggestions about your medications.

MTM programs are not considered benefits.

Our Medication Therapy Management (MTM) program helps you and your doctor manage your medications. 

If you qualify for the program, a pharmacist will review your medications and talk with you about:

  • How to get the most benefit from the drugs you take
  • Any side effects or reactions
  • Any questions or concerns you have
  • Options that may help you save money

We automatically enroll members in our MTM programs, if you qualify. Participation is voluntary. You can opt out of the program at any time. 

What does it cost?

There’s no added cost to be in our MTM program.

Do you qualify?

You qualify for our MTM program if you:

  1. Have three or more of these conditions:
    • Osteoporosis
    • Chronic heart failure (CHF)
    • Diabetes
    • Depression
    • Asthma
    • Chronic obstructive pulmonary disease (COPD)
    • Cardiovascular disorders
  2. Are likely to spend more than $4,376 in 2021 on prescription drugs (includes amounts paid by both you and the plan)
  3. Take eight or more maintenance medications that are covered by your Medicare Part D plan

If you meet all of these criteria, we’ll mail you a letter confirming your enrollment in our MTM program. You’ll also get a call from us. 

Outcomes MTM is partnered with Aetna

To leave the program, just call our MTM representatives at 1-855-905-4689 (TTY: 711), Monday through Friday, 8:00 a.m. to 6:00 p.m. CT.

See a sample 2021 MTM enrollment letter

See a sample 2021 MTM enrollment letter (Spanish)

 

Learn how the program works

Once in the program, you’re offered a comprehensive medication review. It includes several steps:

  1. A pharmacist reviews all of your medications to see if there are any drug therapy issues.
  2. If needed, a pharmacist will work with your doctor to resolve any drug therapy issues.
  3. The pharmacist will talk with you over the phone or in person at your local pharmacy. They’ll review your current medications (both prescription and over-the-counter) and your medical conditions. This will take about 30 minutes.
  4. The pharmacist will give you a personal medication list and an action plan to help you manage your medications. Be sure to share this information with your doctor. 

See a sample 2021 personal medication list

See a sample 2021 personal medication list (Spanish)

See a sample 2021 medication action plan

See a sample 2021 medication action plan (Spanish)

We’ll review your medications at least once every three months. After each review, we may send suggestions to your doctor about prescriptions that may be safer or a better alternative. As always, your doctor will decide whether to consider our suggestions. Your prescription drugs won’t change unless you and your doctor decide to change them. We may also contact you with suggestions about your medications.

MTM programs are not considered benefits.

LTC pharmacies are included in the network. These pharmacies offer pharmacy services to patients that are housed in a type of group home like a Nursing home or Rehabilitation center. Generally all LTC pharmacies are in network. LTC pharmacies will fill prescription orders written by medical staff in the group home and deliver the medication directly to the medical staff who will distribute the medication to the members. Generally, each group home will have one or two LTC pharmacies that supply most of the pharmacy services to all of the members residing in the facility.

To get information about filling your prescriptions at an LTC Pharmacy please call Aetna Better Health of Virginia (HMO D-SNP) Member Services at 1-855-463-0933 (TTY: 711) 8 a.m. to 8 p.m., 7 days a week.

Home infusion pharmacies are included in the network. These pharmacies supply drugs that may need to be given to you by an intravenous route or other non-oral routes, such as intramuscular injections, in your home.

To get information about filling your prescriptions at a Home Infusion Pharmacy please call Aetna Better Health of Virginia (HMO D-SNP) Member Services at 1-855-463-0933 (TTY: 711) 8 a.m. to 8 p.m., 7 days a week.