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What to know about COVID-19

As the COVID-19 situation changes, we want to make sure you get the care you need, when you need it. On this page, you can learn more about the virus, including tips to help you stay as healthy as possible. You can also find out where to get the COVID-19 vaccine. 

Get your vaccine 


Everyone who is six months and older can get the COVID-19 vaccine. There is no cost.


You’ll want to get the vaccine even if you:



Questions? You can get more info on the Aetna COVID-19 vaccine page.


You can also talk with your primary care provider (PCP) if you have concerns. Remember to keep:


  • Wearing your mask
  • Practicing social distancing
  • Washing your hands


Get your vaccine


Make an appointment at a nearby CVS Pharmacy

Vaccine questions and answers


Is the COVID-19 vaccine safe? 


The U.S. Food and Drug Administration has authorized three COVID-19 vaccines. These have been shown to be safe and effective.


Am I covered for the COVID-19 vaccine?


Yes. You can get the vaccine at no extra cost. This includes boosters, as needed.


How do I get the COVID-19 vaccine?


Just enter your ZIP code to find a location near you. Then, make an appointment.


Get the vaccine


CVS vaccine scheduler


You can also visit the Vaccinate Virginia website to make an appointment. Or call 1-877-829-4682.

COVID-19 questions and answers

Here are some common questions and answers about COVID-19. 


We rely on info from the:


This info doesn’t replace your provider’s advice, diagnosis or treatment. Always talk with your PCP or other health care provider about your questions.

A coronavirus causes COVID-19, an illness that affects the lungs. It can also affect other parts of the body. Visit the CDC to learn more.


If you or a family member think you may have COVID-19, call your provider. Remember, testing is a covered benefit. 

The symptoms of COVID-19 may include:


  • Shortness of breath

  • Fever 

  • Cough

  • Trouble breathing 


More severe cases of the virus can cause:


  • Pneumonia

  • Acute respiratory distress syndrome

  • Kidney failure 


You have a higher risk of getting the virus if you:


  • Have heart or lung disease

  • Have a weakened immune system

  • Are an infant or older adult

It can spread through the air by coughing or sneezing. It also spreads through close contact, from person to person.


In some cases, a person may get COVID-19 by touching a surface that has the virus on it. Then, they touch their own eyes, nose or mouth with their hands.


Learn more about how COVID-19 spreads

You can lower your risk of getting the virus. Here are some tips:


  • Get the COVID-19 vaccine.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Keep six feet away from people who don’t live in your home.
  • Avoid touching your eyes, nose or mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home if you are sick or have cold-like symptoms.
  • Clean your workstation and phone at work before and after using them, especially if you share with other employees.

Most people with symptoms that aren’t severe get better on their own. If you or a family member think you may have COVID-19, call your provider. Remember, testing is a covered benefit. 


These tips can help ease the symptoms if you’re mildly sick:


  • Take pain and fever medicine. Ask your pharmacist how this may affect other medicines you take.
  • Use a room humidifier or take a hot shower.
  • Drink plenty of liquids.
  • Stay home and rest.


Caution: The CDC and the American Academy of Pediatrics (AAP) advise not giving aspirin to children.

No, these shots don’t lower your risk of getting COVID-19. You’ll want to get shots for other lung infections, like flu, pneumonia and whooping cough. You should do this if you have:


  • A weakened immune system

  • A more serious illness

  • A history of getting shots that help prevent illness

Getting your other shots doesn’t just improve your health. It also lowers the burden on health care providers. This lets them focus on COVID-19.

The CDC recommends testing anyone who:


  • Has had contact with someone who has or may have COVID-19

Get testing for COVID-19

Yes, you’re covered for COVID-19 testing. There are no copays and you don’t need PA to get tested. 

You can get COVID-19 testing at community testing sites. If you aren’t showing symptoms, just contact your provider first. People at high risk for the virus should get testing before anyone else. This includes:


  • Health care workers

  • First responders

  • People living in group settings

  • Older adults 

  • Anyone who has been in close contact with a person who tested positive for COVID-19

Each testing site works on a schedule and has certain rules. Be sure to check with the site before visiting, as you may be turned away.


Get testing for COVID-19

Extra support


We know you may have a lot of questions. Here are some other ways you can get support during COVID-19. 

Take steps to avoid COVID-19 scams. Don’t respond if you get a call, text or email about “free” COVID-19 testing. And never give out your member ID number or personal info. To report any scams, you can:


Using telehealth services, you can get care from the comfort and safety of home. Meet with a provider via video chat or phone. If your provider doesn’t offer these services, we can help find you one that does. Just contact us.


Need language help?


You can get interpreter services with three-way video at no cost. This includes American Sign Language and real-time oral interpretation.


Learn more about telehealth

You should continue getting routine care during COVID-19, including well child visits and maternity care. Here’s how:


  • Call before visiting a provider’s office.

    You’ll want to call your PCP or other health care provider before you go. You can also check with your provider to see if they offer telehealth services.

  • Get answers to your questions any time. 

    Need a quick answer to a health question? Or can't wait to see your provider? The 24-Hour Nurse Line is here for you. Just call 1-800-279-1878. We’ll connect you with a nurse. 

  • Get help with a dental emergency.
    If your provider’s office is closed or you don’t have a provider, you can call DentaQuest at 1-888-912-3456 (TTY: 1-800-466-7566). You can reach them Monday through Friday, 8 AM to 6 PM.


    They’ll help you find a provider. If you’re out of town and need emergency dental care, you can see any dentist for care. You don’t need a referral or prior approval to get emergency dental care.

  • Know when to go to the emergency room (ER) versus urgent care.

    If you’re having an emergency, call 911 or go to the nearest hospital. If it’s not an emergency, but you need medical advice, call Member Services and choose the nurse line option. We’re here for you 24 hours a day, 7 days a week.


    A nurse can help you decide if you need to go to the ER or urgent care. You can learn more about getting the right care at the right time.

You should be able to meet your health care needs, even during COVID-19. To help make it easier, you can now: 


  • Get up to 90 days of supplies to treat your health needs
  • Get care from your home through telehealth services with video chat or phone
  • Get non-emergency rides to your provider’s office, grocery store or place of worship

If you have a care manager, you can also connect with them to help you get services and update your care plan as needed.

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