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It's time to renew

Learning how to renew your Medicaid benefits is simple. Start by checking your mail. And look out for a renewal letter from your state Medicaid agency. Get answers to questions. Or learn how to renew.  

Understand emergencies vs nonemergencies

What is an emergency? Emergencies are life-threatening, and nonemergencies are not. But some situations make it harder to tell the difference. You may not know whether you should go to the emergency room (ER) or another provider, like urgent care. Understand an emergency vs nonemergency and your options for care.

More about emergencies and nonemergencies

Your path to better health 

We'll help you understand your coverage. And make sure you get the most from your benefits. Learn more about what's covered in each program. 
Need language services? You can get help at no cost. See our non-discrimination notice to learn more. 

Your plan options

We offer plan options that meet different needs for different people:

More options for health coverage

Medicaid expansion

In Virginia, more adults can now get low-cost, quality health coverage. Even if you applied and received a denial of Medicaid coverage in the past, you may now be eligible. 

Support after job loss and other life events

Did you lose your health insurance coverage recently? If yes, you and your family still have options.


You can learn more about Medicaid expansion and other ways to get support. Just visit our program eligibility page. 

Not sure if you qualify?

Not sure if you qualify?

Understanding health insurance can be a challenge. Especially if it’s new to you. Or if it’s your first time enrolling. You and your family may be eligible for benefits without knowing it. The first step? See if you qualify. You can use the screening tool to get started.


Screening tool


More about qualifying for Medicaid

TITLE: Lots of people have questions right now.

SEARCH BAR: Affordable slow-cooker recipes?

SEARCH BAR: Good prices on cat food?

SEARCH BAR: Best hair clippers?

SEARCH BAR: Math homework help?

TITLE: Some questions are harder to ask.

GONZALO: What if I keep my job but I get furloughed?

ISAIAS: What if I lose my health insurance?

TITLE: You’re not alone.

TITLE: Millions of people have lost their health insurance in 2020.

TITLE: Many of them are now on Medicaid.

HANNA: What if I’m pregnant? What if it’s twins?

FAY: What about my kids? Can they be covered?

TITLE: Children can be covered by Medicaid, too.

ISAIAS:  My kids are covered, but what if my nephew moves in?

FAY: What if I’m responsible for my disabled brother?

TITLE: Other family members may be eligible for Medicaid even if you aren't.

TITLE: Find out if you or your family qualifies for Medicaid.

GONZALO: Where do I start?

TITLE: Visit and choose your state.

LOGO: Aetna Better Health

Keep your coverage Don’t lose your benefits 

Renew every year 

Some people have to renew their Medicaid coverage each year. Learn more about how to keep your coverage.

Learn how to renew

Get help

Have questions? Call 1-800-279-1878 (TTY: 711) or visit our  contact us page. We’re here for you 24 hours a day, 7 days a week.

Contact us

Helpful info


Find answers 

Here are some common questions from members like you. 

Answers to common questions

Resources and services

Get all the support you need. Learn what kinds of resources and services you can use.

Go to our resources and services page 

Health and wellness

Here, you’ll find tips about getting as healthy as you can, as well as how to get the most from your plan. 

Visit our health and wellness library

Stay connected  

Learn about upcoming events in your area and see our latest news.  

Go to news and events

About us

About us

Aetna Better Health of Virginia is part of Aetna® and the CVS Health® family, one of our country’s leading health care organizations. We’ve been serving people who use Medicaid services for over 30 years — from kids, adults and seniors to people with disabilities or other serious health issues. 


Our national experience helps us do lots of good work in your community, where you live, work and play. And we’re proud to be your neighbor, working alongside you to make ${state_name} a great state. You can get the care you need to be as healthy as possible. And you can do it all close to home.


You can go to the Aetna Better Health website to learn more.


Aetna Better Health of Virginia was rated 3 out of 5 in NCQA’s Medicaid Health Plan Ratings 2022. The National Committee for Quality Assurance (NCQA) is a private, nonprofit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations and recognizes clinicians in key clinical areas. NCQA’s HEDIS® is the most widely used performance measurement tool in health care. NCQA's website contains information to help consumers, employers and others make informed health care choices.

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