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You have a choice

When you choose us as your Medicaid health plan, you’re choosing care you can trust. It’s about bringing together what matters most to your health. Because healthier happens together®. So take the next step and switch to Aetna Better Health® during this year's open enrollment. We’re here for members statewide. And we offer services for those who qualify for each plan. Not yet joined? Learn about becoming a member. 

Already a member?

Learn about the first steps you can take with your new plan.
Get started

Find what you need

Be as healthy as you can be. A wide range of benefits and services can help. You have a network of providers to get you the right care when you need it. We’ll help you understand your coverage. And make sure you get the most from your benefits.

Your plan options

We offer plan options that meet different needs for different people:

More options for health coverage

Medicaid expansion

In Virginia, more adults can now get low-cost, quality health coverage. Even if you applied and received a denial of Medicaid coverage in the past, you may now be eligible.

Support  after job loss and other life events 

Did you lose your health insurance coverage recently? If yes, you and your family still have options. 


You can learn more about Medicaid expansion and other ways to get support. Just visit our program eligibility page.

Not sure if you qualify for Medicaid?

Not sure if you qualify for Medicaid?

Understanding health insurance can be a challenge. Especially if it’s new to you. Or if it’s your first time enrolling. You and your family may be eligible for benefits without knowing it. The first step? See if you qualify. You can use the screening tool to get started.


Screening tool


More about qualifying for Medicaid

TITLE: Lots of people have questions right now.

SEARCH BAR: Affordable slow-cooker recipes?

SEARCH BAR: Good prices on cat food?

SEARCH BAR: Best hair clippers?

SEARCH BAR: Math homework help?

TITLE: Some questions are harder to ask.

GONZALO: What if I keep my job but I get furloughed?

ISAIAS: What if I lose my health insurance?

TITLE: You’re not alone.

TITLE: Millions of people have lost their health insurance in 2020.

TITLE: Many of them are now on Medicaid.

HANNA: What if I’m pregnant? What if it’s twins?

FAY: What about my kids? Can they be covered?

TITLE: Children can be covered by Medicaid, too.

ISAIAS:  My kids are covered, but what if my nephew moves in?

FAY: What if I’m responsible for my disabled brother?

TITLE: Other family members may be eligible for Medicaid even if you aren't.

TITLE: Find out if you or your family qualifies for Medicaid.

GONZALO: Where do I start?

TITLE: Visit and choose your state.

LOGO: Aetna Better Health

Keep your coverage Don’t lose your benefits 

Renew every year 

You’ll need to renew your Medicaid program coverage each year. Learn more about how to keep your coverage.

Learn how to renew

Update contact info

To keep your benefits, be sure to update your address if you move. Just visit CommonHelp. Or contact Cover Virginia to change your info. Just call 1-833-5CALLVA (1-833-522-5582) (TDD: 1-888-221-1590). You can call Monday through Friday, 8 AM to 7 PM and Saturday, 9 AM to 12 PM. To learn more about updating your contact info, visit Department of Medical Assistance Services or check out this video

Get help

Have questions? Contact us. Or call us at 1-800-279-1878 (TTY: 711). We’re here for you 24 hours a day, 7 days a week.

Contact us

Helpful info


Find answers 

Here are some common questions from other members like you.  

See common questions and their answers

Resources and services

Get the support you need. Learn about resources and services you can use.

Go to resources and services 

Health and wellness

Here, you’ll find tips about getting as healthy as you can, as well as how to get the most from your plan. 

Go to our health and wellness library

Stay connected  

Learn about upcoming events in your area and see our latest news.  

Go to news and events

Understand emergencies vs nonemergencies

Understand emergencies vs nonemergencies

What is an emergency? Emergencies are life-threatening, and nonemergencies are not. But some situations make it harder to tell the difference. You may not know whether you should go to the emergency room (ER) or another provider, like urgent care. Understand an emergency vs nonemergency and your options for care.

More about emergencies and nonemergencies


About us 

About us 

Aetna Better Health of Virginia is part of Aetna® and the CVS Health® family, one of our country’s leading health care organizations. We’ve been serving people who use Medicaid services for over 30 years — from kids, adults and seniors to people with disabilities or other serious health issues. 


Our national experience helps us do lots of good work in your community, where you live, work and play. And we’re proud to be your neighbor, working alongside you to make Virginia a great state. You can get the care you need to be as healthy as possible. And you can do it all close to home.

Want to learn more about us? Check our general Aetna Better Health website

Accredited Health plan three and a half stars NCQA
Accredited Health equity NCQA
Long Term Support and Services Distinction NCQA

Aetna Better Health of Virginia has been accredited by the National Committee for Quality Assurance (NCQA) since April 2015. We received our accreditation status together with a certificate for Long-Term Services and Supports (LTSS) Distinction. NCQA is a private, nonprofit organization dedicated to improving health care quality.

Legal notices

Aetna is part of the CVS Health® family of companies.

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