Value Added Services


As a member of Aetna Better Health of Virginia, you have access to services that are not generally covered through Medicaid fee-for-service. These are known as "enhanced benefits." If you have any questions about these added benefits, please call Member Services at 1-855-652-8249 (TTY 711).

Adult dental
Available to members 21 and older (no prior authorization required)
Exam and cleaning twice per year, annual set of bitewing X-rays, fillings, root canal or dentures (limited to $525 annually)

Adult vision
Available to members 21 and older (no prior authorization required)
Eye exam and $100 for frames, glasses or contacts each year

Adult hearing
Your Hearing Benefits are administered through HearUSA
Call Hear USA at 1-877-664-9353
Available to members 21 and older (with prior authorization)

Exam and one hearing aid per year, unlimited visits for hearing aid fittings (limited to $500 annually)

Personal care attendant
Available (with prior authorization) to high-risk members in a nursing facility
24 hours a day and seven days a week

Diabetes care

One pair of therapeutic shoes or shoe inserts per year (limited to $200 annually)

Wellness rewards
Available to all members 21 and older (no prior authorization required)
Reloadable incentive card: $15 for diabetic dilated eye exam, $25 for wellness exam (to include HbA1c labs and LCL-C screening), $15 woman’s mammography, $15 cervical cancer screening, $25 initial colonoscopy, $15 flu shot, and $25 prostate cancer screening

Home-delivered meals
Available to members 21 and older with prior authorization
Members (post-discharge from inpatient stay) can receive two meals per day, tailored to their dietary needs and delivered to their home or community based setting for up to seven days

Weight management
Available to all members with prior authorization
12-week program and six-nutritionist-counseling visits—provided through certified nutritionists

Memory care
Available to members diagnosed with dementia or Alzheimer’s disease (requires prior authorization)
Two-door alarms and six window locks

Regional Wellness Centers
Available to all members
Regional Wellness Centers are available in each region we serve. These centers will function as a one-stop-shop where members, caregivers, providers, community organizations and other stakeholders can use our meeting spaces, computers and Internet, or access our community resources database

Community Health Workers
Available to all members (no prior authorization required)
Community Health Workers will be deployed throughout the community in each region to link members to: safe housing, local food markets, job opportunities and training, access to health care services, community based resources, transportation, recreational activities and other services. This assistance is available to all members.

Expanded Respite
Available to all members receiving respite services (requires prior authorization)
10 additional respite hours per month

Free Cell Phone
Available to members 18 and older (no prior authorization required)
Free cell phone with 350 minutes per month, data, free unlimited texting and free calls to member services