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Have a question?
You can call Provider Relations at 1-855-772-9076 (TTY: 711) with any questions or to learn more about available orientation options.
Joining our team
Joining our team
We hold our initial provider orientation within 10 days of adding a new provider to our database. All providers must complete orientation before they can provide services to Aetna Better Health® of California members.
We would like to invite you and your office staff to join us for our provider orientation. You’ll learn important information about the programs and services we provide. You’ll learn more about our:
- Grievance system
- Medi-Cal managed care services
- Policies and procedures
- Member rights and responsibilities
- Cultural competency
- Health education requirements standards
- Services for children with special health care needs
- Guidelines for balance billing
Helpful links
We’ve gathered some useful links to help you get started with your orientation:
Cultural competency training
Cultural competency training
Aetna Better Health of California doesn’t discriminate against people due to their race, ethnicity, national origin, religion, gender, age, mental or physical disability, sexual orientation, genetic information or medical history, ability to pay, or ability to speak English. Visit our cultural competency page to learn more about our cultural competency training.