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Questions?
Just call 1-800-822-2447 (TTY: 711). We’re here for you Monday through Friday, 8 AM to 5 PM.
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Take a health risk survey
Take a health risk survey
We call every new member for a health risk survey. During this call, we’ll ask you some health questions. Why take part in the survey? This will help our care management team understand your health needs. They can then design a personal care plan and get you the services you need. They’ll also share the info with your doctor so they can work together to help you stay well.
The survey is easy, and your answers are private. If you have questions, just call 1-800-822-2447 (TTY: 711).
Understand and use your benefits
You have many benefits and services that can help you reach your health goals. These include benefits that go beyond your standard health coverage, like:
A no-cost smartphone
$30 for over-the-counter (OTC) products
They’re there for you to use. So make sure you know all about them.
Use your Member Portal
Use your Member Portal
When you log in or create an account on your Member Portal, you can do so much more with your health plan, like:
- Search for or change providers
- Replace your lost or stolen member ID card
- Manage your plan benefits and health goals from anywhere
- Send secure messages if you have questions
- Ask for forms
- Get info about certain health conditions
Get the mobile app
You can also get the Aetna Better Health mobile app for iPhone® or Android™ to manage your health on the go. What’s great about the app? You can use it to access your Member Portal, anytime, anywhere.
Never lose your member ID card
You can also use the app to get a digital version of your member ID card. That way, you’ll never have to worry about losing it. Make sure you never let anyone other than your child use their member ID card.
Find providers and pharmacies
Find providers and pharmacies
Learn how to get quality care and services close to home. We have a strong network of providers and pharmacies to choose from. You can find providers of all kinds, from your primary care provider (PCP) to your dentist or specialist, in your provider directory (PDF or online). Our provider search tool makes it easy for you to find providers in our network.
Get help from outreach specialists
You may sometimes get texts or calls from our outreach team. They might contact you to get info to serve you better and help set up preventive care visits. These are visits to help you and your child stay healthy. They include well visits, dental visits and more.
If you don’t want the outreach team to contact you in the future, just let them know. They’ll take you off the contact list. If you have questions about outreach, just call us at 1-800-822-2447 (TTY: 711).
Choose your primary care provider (PCP)
Your PCP is the medical provider who will provide your main health care. That’s why you’ll want to choose a PCP who can best meet your personal needs. If you don’t choose a PCP, we’ll assign one to you. And remember, you can change your PCP anytime. It’s easy to change. Just visit your Member Portal. Need help finding a provider in our network? Just use the provider search tool. Or call us at 1-800-822-2447 (TTY: 711).
Learn more about choosing a PCP
Connect with a provider
Connect with a provider
Are you due for an annual checkup? Remember, you don’t have to wait until you’re sick to make an appointment with your PCP. Seeing a doctor regularly can help keep you and your family healthy. There’s no extra cost for preventive care.
Ready to start? Make an appointment with your PCP today. If you’d like help making an appointment, just call us at 1-800-822-2447 (TTY: 711).
Check these articles for topics about preventive care:
Explore health tips and info
Explore health tips and info
Health and wellness library
You can take even more steps toward a healthy you and a healthy family. Just visit the health and wellness library. You’ll find articles on everything from well-child visits to knowing when to choose urgent care or the emergency room. It’s easy to find what you’re looking for. You can search through topics like:
Healthy moms and kids
Understanding health care
Reaching health goals
Managing chronic conditions
Don’t lose your benefits
Keep your info up to date
You must renew your Children’s Health Insurance Program (CHIP) coverage every year. Also, always make sure that any info we have from you stays current. This allows you to keep your benefits and services. Your info may include your:
- Address
- Employment status
- Other details
Learn about emergencies and nonemergencies
You’ll only need emergency care if you think your health is in serious danger. Emergencies may include:
- Severe pain
- Serious injury
- Sudden illness
- Illness that is quickly getting much worse
- Heavy bleeding that doesn’t stop, especially if you’re pregnant
24-Hour Nurse Line
If it’s not an emergency, but you need medical advice, call us at 1-800-822-2447 (TTY: 711). Then, choose the option for the 24-Hour Nurse Line. A nurse can help you decide if you need to go to the ER or urgent care.
Urgent care
Urgent care is a great option if it’s not an emergency and you can’t see your PCP. Many centers open early and stay open late seven days a week. They may also have shorter wait times than an ER visit.
Check out some of these articles to learn more about getting the right care at the right time:
Call 911 or go to the nearest hospital if you have a life-threatening illness or injury and need help right away. We cover ambulance rides. You can also use any hospital for emergency care, even if it isn’t in our network. Just show your member ID card.
Call our behavioral health hotline. Just call Member Services at 1-800-822-2447 (TTY: 711) and choose the crisis option.
No matter what time of day, you’re not alone. We have resources in place to help you in a crisis. You can also find other local resources and services in your own community.
Know your resources
Member handbook
You can get a hard copy of your member handbook in English or Spanish at no charge. We’ll send it to you within five days of your request. Just call 1-800-822-2447 (TTY: 711). Or visit the materials and forms page to download the handbook.
Help in your neighborhood
Need help finding resources in your community? We can help.
Other languages and formats
Need language help? Just call 1-800-822-2447 (TTY: 711). You can get:
- Interpreter services at no cost during any service or complaint process, including American Sign Language and real-time oral interpretation
- Interpreter services for your medical visit (be sure to call 48 hours before your visit)
- Info in another format, like audio CD-ROM, large print and braille
- Materials in other languages if your first language isn’t English
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