Contact us

On this page, you can use quick links to processes like claims and prior authorization (PA). You can also connect to pages that help you file an appeal or check member eligibility. For a complete list of our contact information, download the quick reference guide (PDF). You can also find Provider Relations contact information by region (PDF).

How to find what you need

We want to make it as easy as possible to find what you need. Choose the topic you need to find the page that explains each of these processes. Then, follow the steps.

Claims

Learn more about claims or log in to Availity. Set up electronic funds transfer (EFT) and electronic remittance advice (ERA) with Change Healthcare.

Prior authorization (PA)

Submit PA and check the status of a previously submitted PA on Availity Or learn more about PA.

Disputes and appeals

Submit disputes and appeals and check the status of your submission on Availity. Or learn more about disputes and appeals.

Member eligibility

Check patient eligibility and benefits on Availity. Or learn more on our Provider Portal page.

Other ways to connect

Phone

You can call Provider Relations at 1-866-638-1232
(TTY: 711). We’re here for you Monday through Friday, 8 AM to 5 PM.

Mail

Aetna Better Health Kids
P.O. Box 818047
Cleveland, OH 44181-8047

Fax

1-860-754-5435

Still need support?

If you’ve already tried the above service options and haven’t been able to resolve your question or issue, contact us. It may take several days to receive a response.

Working with us

Programs and services

Resources

Our network