Learn how to file a grievance or appeal a decision you disagree with.
Let us know if you suspect another member or a provider is committing fraud.
Find educational information, change plan options or learn how to request a new ID card here.
You can reach us at our email address:
MemberServices_CA@Aetna.com
You can fax us at our toll-free number:
1-844-453-1150
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You can reach us at our address:
Aetna Better Health of California
10260 Meanley Drive
San Diego, CA 92131
You can reach us at:
1-855-772-9076 (TTY: 711)
24 hours a day, 7 days a week
For language services, please call the number on your member ID card and request an operator.
For our non-discrimination notice and other language assistance:
24 hours a day, 7 days a week
1-855-772-9076 (TTY: 711)
Links to various Aetna Better Health and non-Aetna Better Health sites are provided for your convenience. Aetna Better Health of California is not responsible or liable for non-Aetna Better Health content, accuracy or privacy practices of linked sites or for products or services described on these sites.
This link will take you to the Aetna Better Health® of California provider website. It contains information for health care professionals. If you don't want to leave the member site, click or tap the "x" in the upper right-hand corner.
This link will take you to the main Aetna Better Health website. Aetna Better Health of California is not responsible or liable for this specific content.
