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Understand and use your benefits
Understand and use your benefits
Using your Aetna Better Health of California benefits and services is easy. You have access to things like preventive care, emergency care, pregnancy-related services, nursing home care and more. All you need to do is bring your Aetna Better Health ID card and your Medi-Cal Benefits Identification Card (BIC) to your appointment. Here are some pages that will help you understand and keep your benefits:
Find providers and pharmacies
Get quality care and services close to home. We have a strong network of providers and pharmacies to choose from, and there are many ways to search for one.
If you’re already seeing a doctor outside our network for treatment, you may be able to continue for a period. Learn more about our continuity-of-care program.
Get help in an emergency
Call 911 right away if you have a serious illness or injury. You can also use these resources when you need medical attention:
Access the Member Portal
When you log in or create an account for our Member Portal log-in, you unlock the ability to do so much more with your health plan. You can manage your Medi-Cal plan benefits and your health goals from anywhere. You can also handle many aspects of your plan by sending a secure message through the Member Portal.
Using your Member Portal
Look for the “Contact us” link in the middle of the page. You’ll have access to:
You can call Member Services anytime with questions.
You can get a new Aetna Better Health of California member ID card if you lose your old one.
You can change your Medi-Cal provider or specialist from anywhere.
You can update your account information at any time.
Access request forms like the pharmacy exception request form.
You can request information about any health condition.
Download our Aetna Better Health app
Get access to all the benefits of the Member Portal on the go. You can check out health resources, send questions to Member Services and more. You can download the app from the App Store® or the Google Play™ store.
Get the most out of your plan
Member Advisory Committee
Health and wellness
News and events
Access the MyActiveHealth℠ website
You deserve to live a happy, healthy life. And we can help. MyActiveHealth is a health assessment tool that makes it easy to take charge of your health. You can access this free feature by signing in to the Member Portal. Next, click "Tasks” and choose “Manage My Health.”
From there, you’ll be able to find:
Health surveys and records
You can keep track of your medical history and get healthy living tips based on your survey answers.
Videos and podcasts
Learn more about health, your health plan and other wellness topics.
Healthy lifestyle programs
They can help you meet all your goals, like quitting smoking, eating healthy, managing stress and more.
Get language assistance
For language services, please call the number on your member ID card and request an operator.
For our non-discrimination notice and other language assistance:
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