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Provider Portal

The Provider Portal is an online tool that lets us communicate health care information directly with providers. You need to register for the portal before you can start using its many features.

Already registered?

You can log in here:

Getting started

To register for access, you need to complete and sign a registration form.
 

Download registration form

Email

Fill out the portal registration form and email it to us at:

CaliforniaProviderRelationsDepartment@Aetna.com

Fax

Fill out the portal registration form and fax it to us at:

 

1-844-886-8349

Mail

Fill out the portal registration form and mail it to us at:

 

Aetna Better Health® of California
Provider Relations
10260 Meanley Drive
San Diego, CA 92131

Need help? Call us.

If you have any questions or need help registering for the portal, you can call Provider Services at
1-855-772-9076 (TTY: 711).

Provider Portal benefits

Provider Portal benefits

  • Single sign-on: Once you log in, you can move smoothly through various systems.
  • Mobile interface: Enjoy the added convenience of access through your mobile device.
  • Personalized content and services: After you log in, you'll find a landing page just for you.
  • Real-time data access: View updates as soon as they're posted.
  • Better tracking: Immediately know the status of each claim submission and prior authorization (PA) request.
  • Auto-authorization: Depending on the authorization type and service location, it's possible to get auto-approval for your request.
  • Detailed summaries: Find easy access to details about denied PA requests or claims.
  • Enhanced information: You can analyze, track and improve services and processes.

What will you have access to?

Within the secure web portal, you’ll be able to:

 

  • Send and receive secure messages
  • Submit authorization requests
  • View electronic remittance advice status
  • Sign up for electronic funds transfer and electronic remittance advice
  • Access our ProPAT prior authorization tool, panel rosters, HEDIS® data, claim data and member eligibility information

Ready to register?

Get started now

 

Just complete this form and send it back by using one of the options listed above.

Need help? Call us.

 

If you have any questions or need help registering for the portal, you can call Provider Services at
1-855-772-9076 (TTY: 711).