We want to make your health care experience as easy as possible. We provide services that simplify our members’ health care experiences.
Do you need help understanding your enrollment or member information? We can help you.
We have member materials in Braille, in large print and on CDs. For our members who don’t speak English as their first language, our member materials are available in other languages. We also offer translation services, including sign language, at no cost to you. For more information or to request language services, call Member Services.
Need a little extra help getting to and from your doctor appointments? We’ll give you a lift for free. Whether you’re going to see your primary doctor, a specialist or a therapist, we’ll pick you up. Just call Member Services at least three business days before your appointment. Or call right away if it’s an emergency. Read more about our transportation services here.
Here are some of the local resources offered to California residents. You don’t need to be an Aetna Better Health of California member to use them.
Medi-Cal is California’s Medicaid program. Aetna Better Health of California provides you with your coverage. But you need to apply to Medi-Cal before we can cover you. You can contact Medi-Cal if you have any questions about eligibility or the application process.
“2-1-1 CA” is a great resource that connects Californians to health and human services in their community, 24/7. This free and confidential service helps you find the resources you need close to home. You can call “2-1-1 CA” to search for things like food pantries, housing, job training, after-school programs and more.
CalFresh is a nutrition program that helps families buy healthy foods. If you qualify for CalFresh, you’ll get an electronic benefit transfer (EBT) card that works like a debit card. You can use it at most grocery stores and farmers markets to buy food.
United Ways of California is a state program that invests in helping low-income children and families. Each year, they raise over $200 million for education, money management services and health care. They provide nutrition programs, school supplies and mentoring for students. They have programs that help you get your taxes ready for free and much more.
Do you or a loved one need help quitting tobacco? The California Smokers’ Helpline is there for you. They’re a free stop-smoking program that doubles your chance of quitting for good. They offer telephone counseling, self-help materials, a texting program that works in real time and more.
Links to various Aetna Better Health and non-Aetna Better Health sites are provided for your convenience. Aetna Better Health of California is not responsible or liable for non-Aetna Better Health content, accuracy or privacy practices of linked sites or for products or services described on these sites.
This link will take you to the Aetna Better Health® of California provider website. It contains information for health care professionals. If you don't want to leave the member site, click or tap the "x" in the upper right-hand corner.
This link will take you to the main Aetna Better Health website. Aetna Better Health of California is not responsible or liable for this specific content.