If you need transportation
If you have an emergency and have no way to get to the hospital, call 911 for an ambulance. The Plan covers ambulance rides on the ground in a medical emergency for all members.
Non-Emergency Medical Transportation (NEMT)
You can receive other transportation services through Aetna Better Health of Kansas. Some services like mileage reimbursement, lodging and meals may also be reimbursed with authorization. To find out more about getting a ride to your doctor visits, mileage reimbursement, or if you have any problems with the service you receive, you can call Access2Care at 1-866-252-5634, (TTY 711). If there is a need for an overnight stay or meals, please call Aetna Better Health of Kansas at 1-855-221-5656, (TTY 711) and ask speak with your assigned service coordinator.
Transportation appointments must be scheduled three (3) days in advance. Please have the following information when calling to schedule your transportation:
- Name of the doctor
- Telephone number
- Time of appointment
- Type of transportation needed (e.g., regular car, wheelchair-accessible van)
If you have an urgent need for transportation (you need a ride sooner than three (3) days), contact Member Services at 1-855-221-5656, (TTY: 711) to request assistance with the urgent request.