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Here’s what to do
We want to make it as easy as possible to find what you need. Choose the topic you need to find the page that explains each of these processes. Then, follow the steps. You can also find Provider Relations contact information by region (PDF).
Claims
Learn more about claims or log in to Availity. Set up electronic funds transfer (EFT) and electronic remittance advice (ERA) with the Aetna Better Health ECHO portal.
Prior authorization (PA)
Grievances and appeals
Submit grievances and appeals and check the status of your submission on Availity. Or learn more about grievances and appeals.
Member eligibility
Check patient eligibility and benefits on Availity. Or learn more on our Provider Portal page.
Other ways to connect
Phone
You can call Provider Relations at 1-844-365-4385 (TTY: 711). We’re here for you 8 AM to 5 PM, Monday to Friday.
Aetna Better Health of Oklahoma
ATTN: Provider Relations
777 NW 63rd Street, Suite 100
Oklahoma City, OK 73116
Contact Contracting
You can learn how to make a new contract request. Questions? You can email us.
If you’ve already tried the above service options and haven’t been able to resolve your question or issue, contact us. It may take several days to receive a response.