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Aetna® complies with applicable federal civil rights laws. We do not exclude people or discriminate (treat people unfairly) because of:
Race
Color
National origin
Age
Disability
Sex
Sexual orientation
Gender identity
Aetna:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
Need language help? Call 1-800-385-4104 (TTY: 711) or the number on your ID card.
Do you believe that Aetna has failed to provide these services? Or do you think Aetna has treated someone unfairly because of race, color, national origin, age, disability, sex, sexual orientation or gender identity?
If so, you can file a grievance with our Civil Rights Coordinator. Or you can file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR).
File a grievance with our Civil Rights Coordinator
You can file a grievance by email, by mail or in person:
By email
You can write a letter and email it to the Civil Rights Coordinator.
By mail
You can write a letter and send it to:
Attn: Civil Rights Coordinator
Pharmacy Department
PO Box 818001
Cleveland, OH 44181-8001
In person
You can file a grievance in person. Just make sure to call beforehand to make sure the site is open. Call 1-888-234-7358 (TTY: 711).
Address:
Pharmacy Department
PO Box 818001
Cleveland, OH 44181-8001
Need help filing a grievance? You can call our Civil Rights Coordinator 1-888-234-7358 (TTY: 711).
You can file a civil rights complaint online, by email, by phone or by mail:
Online
Visit the Office for Civil Rights Complaint Portal.
By email
You can write a letter and email it to the OCR.
If you don’t want to write a letter, you can fill out the Civil Rights Discrimination Complaint Form Package. The form package is on the U.S. Department of Health and Human Services website. Complete the forms and email your materials to the OCR.
By phone
You can call the OCR at 1-800-368-1019 (TDD: 1-800-537-7697).
By mail
You can write a letter.
If you don’t want to write a letter, you can fill out the Civil Rights Discrimination Complaint Form Package. The form package is on the U.S. Department of Health and Human Services website. Complete the forms and send your materials to the OCR.
Send your letter or form package materials to:
Centralized Case Management Operations
U.S. Department of Health and Human Services
200 Independence Ave., SW
Room 509F, HHH Building
Washington, D.C. 20201
Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).
Multi-language interpreter services
ENGLISH: ATTENTION: If you speak a language other than English, language assistance services, free of charge, are available to you. Call the number on the back of your ID card or 1-800-385-4104 (TTY: 711).
SPANISH: ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al número que aparece en el reverso de su tarjeta de identificación o al 1-800-385-4104 (TTY: 711).
CHINESE: 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電您的 ID 卡背面的電話號碼或 1-800-385-4104 (TTY: 711)。
KOREAN: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 귀하의 ID 카드 뒷면에 있는 번호로나 1-800-385-4104 (TTY: 711) 번으로 연락해 주십시오.
PORTUGUESE: ATENÇÃO: Se fala português, encontram-se disponíveis serviços linquísticos, grátis. Ligue para o número que se encontra na parte de trás do seu cartão de identificação ou 1-800-385-4104 (TTY: 711).
POLISH: UWAGA: Jeśli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer podany na odwrocie Twojego identyfikatora lub pod number 1-800-385-4104 (TTY: 711).
ITALIAN: ATTENZIONE: Nel caso la lingua parlata sia l’italiano, sono disponibili servizi di assistenza linguistica gratuita. Chiamare il numero sul retro della tessera oppure il numero 1-800-385-4104 (utenti TTY: 711).
TAGALOG: PAUNAWA: Kung nagsasalita ka ng wikang Tagalog, mayroon kang magagamit na mga libreng serbisyo para sa tulong sa wika. Tumawag sa numero na nasa likod ng iyong ID card o sa 1-800-385-4104 (TTY: 711).
RUSSIAN: ВНИМАНИЕ: если вы говорите на русском языке, вам могут предоставить бесплатные услуги перевода. Позвоните по номеру, указанному на обратной стороне вашей идентификационной карточки, или по номеру 1-800-385-4104 (TTY: 711).
FRENCH CREOLE: ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd nan lang ou pale a ki disponib gratis pou ou. Rele nan nimewo ki sou do kat Idantifikasyon (ID) w la oswa rele nan 1-800-385-4104 (TTY: 711).
VIETNAMESE: CHÚ Ý: nếu bạn nói tiếng việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Hãy gọi số có ở mặt sau thẻ id của bạn hoặc 1-800-385-4104 (TTY: 711).
FRENCH: ATTENTION: si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le numéro indiqué au verso de votre carte d’identité ou le 1-800-385-4104 (ATS: 711).