How to obtain service prior authorization
As an Aetna Better Health of New York provider, you may need to prescribe a necessary therapy for a member. Some of these services require prior authorization.
A current list of the services that require authorization is available via the secure web portal. If you have questions about what is covered, consult your Provider Manual or call 1-855-456-9126. Remember, prior authorization is not a guarantee of payment. Unauthorized services will not be reimbursed.
Participating providers can now check for codes that require prior authorization via our Online Prior Authorization Search Tool.