As an Aetna Better Health of New York network provider, you have access to our secure provider web portal. We hope you’ll take advantage of this easy-to-use site.

Benefits include convenient, safe access

    • Single login – One login and password allows you to move smoothly through various systems
    • Mobile interface – Enjoy the added convenience of access through your mobile device
    • Personalized content and services – After login, you will find a landing page just for you
    • Real-time data access – View updates as soon as they are posted
    • Better tracking – Know immediately the status of each claim submission and PA request
    • Auto-authorizations – Depending on the authorization type and service location, it is possible to get an auto-approval on your request
    • Detailed summaries – Find easy access to details about denied PA requests or claims
    • Enhanced information to analyze, track and improve services and processes

Availity Timelines

As of 1/19/2021

  • Payer Spaces
  • Claims Submission Link (Change HealthCare)
  • Contact Us messaging
  • Claims status inquiry
  • Appeals and Grievances
  • Grievance submission
  • Appeal submission
  • Grievance and appeals status

As of 1/22/2021

  • Panel Roster-Panel lookup
  • Reports
  • PDM/ProReports (Provider Deliverables Manager)
  • Ambient (business intelligence reporting)

 Future Functionality Releases


  • Prior Authorization-Submission and status lookup


  •  Eligibility and Benefits


  • Remit PDF
  • Enhanced Panel Roster
  • Enhanced G&A tool


  • If you are already registered in Availity, you will simply select Aetna Better Health from your list of payers to begin accessing the portal and all of the above features. (Mention Logging into Availity)
  • If you are not registered, we recommend that you do so immediately.
      • For registration assistance, please call Availity Client Services at 1-800-282-4548 between the hours of 8:00 am and 8:00 pm Eastern, Monday-Friday (excluding holidays)  
    • For access to the following features, you will need to use the Medicaid Web Portal until the effective date displayed above.
      • Prior Auth
      • Eligibility & Benefits
      • Panel Roster
      • Remit PDF
  • Secure Provider Web Portal - Log in
  • Provider Portal Registration Form
  • Provider Portal Instructions